Mission Statement: The Mission of the Gándara Center is to promote the well-being of Hispanics, African-Americans and other culturally diverse populations through innovative, culturally competent behavioral health, prevention and educational services.

14 Chestnut Pl
Ludlow, MA 01056

413-266-4093

Facility Information and Features:

Affiliated
Organization :
Gandara Center
Accreditation :
Council on Accreditation Public Agency Program
Tobacco Policy:
Permitted in designated area(s)
Treatment
Type(s) :
Residential Treatment
Substance Focus:
PCP/hallucinogens, OTC Medications (e.g., cough syrup), Opioids (prescription or heroin), Methamphetamines and other amphetamines/stimulants, Marijuana/hashish, Inhalants, Cocaine/crack, Benzodiazepines and other tranquilizers, Barbiturates and other sedatives/hypnotics, Alcohol
Age-Specific Programming Available:
Seniors or older adults (age 65+), Adult women (age 18+)
Special Groups Served: People who are:
  • Working professionals (e.g., lawyers, doctors)
  • Veterans, active duty military, or military family
  • Survivors of sexual abuse, domestic violence, or other trauma
  • Sex offenders
  • Pregnant/postpartum
  • Physically disabled
  • Parents
  • Managing co-occurring mental and substance use disorders
  • Living with HIV/AIDS
  • LGBTQ
  • Involved in criminal justice system
  • Homeless
  • Charged with DUI/DWI
LGBTQ+ Welcoming:
Staff are trained on LGBTQ-specific needs in treatment, All-gender or gender inclusive living quarters, All-gender bathroom(s) available on site
Other Languages Spoken:
Spanish

Insurance and Payment Options:

Payment
Options :
State-financed health insurance (other than Medicaid), Private health insurance, Medicare, Medicaid
Insurance
Accepted :
Wellcare, UnitedHealth Group, Tufts Health Plan, Renaissance Health Services Corporation, Neighborhood Health Plan, Minuteman Health, Inc., Metropolitan Group, Humana, Highmark, HCSC Group, Harvard Pilgrim Healthcare Group, Fallon Group, Emblem Health, CVS Caremark, Cigna, Centene Corporation, Boston Medical Center Health Plan, Inc., BlueCross BlueShield of Massachusetts, Baystate, Aetna
Offers Sliding Fee Scale :
No

Facility Hours:

Residential
Mon: 8:00AM-8:00PM
Tue: 8:00AM-8:00PM
Wed: 8:00AM-8:00PM
Thu: 8:00AM-8:00PM
Fri: 8:00AM-8:00PM
Sat: 8:00AM-8:00PM
Sun: 8:00AM-8:00PM

Data last updated 01/31/2020

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Helps patients in other ways if inpatient/residential beds are not available

    This facility:

    Refers the patient to one or more specific treatment facilities outside the organization.
    Keeps a waiting list.

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Onsite
    Methadone
    Different Location
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Onsite
    Buprenorphine without naloxone (e.g., Subutex®)
    Onsite
    Buprenorphine injection
    Onsite
    Buprenorphine implant (e.g., Probuphine®)
    Not Offered
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For patients, For family/friends of patients
  • Offers FDA-approved medication for alcohol use disorder
    Onsite
    Acamprosate (e.g., Campral®)
    Onsite
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
    Disulfiram (e.g., Antabuse®)
    Onsite
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Matrix Model
    Mindfulness-based Relapse Prevention
    Motivational Enhancement Therapy
    Twelve-Step Facilitation Therapy (TSF)
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Onsite
    Staff include:
    Registered Nurse (RN), Psychiatrist (MD, DO), Physician Assistant (PA), Peer Recovery Counselor, Nurse Practitioner (NP), Counselor (Licensed, Master's level)
    Medications offered for mental health
    Yes
  • Offers primary health care
    Different Location
    Offers testing for :
    HIV, Hepatitis C, Hepatitis B

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with obtaining social services (e.g., Medicaid, WIC, SSI, SSDI)
    Assistance with transportation to/from treatment
    Case management
    Employment counseling or training
    Family services (e.g., marriage counseling, parenting training).
    Housing support
    Peer recovery support
    Spiritual support
    Wellness and health promotion (e.g., healthy eating, exercise)

Patient Reviews

Data last updated 12/09/2019

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
27%
13%
“A little”
14%
4%
“Not at all”
14%
2%

Respondents gave ratings of...
9-10
5%
53%
7-8
50%
33%
6 or lower
45%
14%

A little better
24%
27%
About the same
24%
9%
A little worse
10%
1%
Much worse
5%
1%

"No"
50%
21%

"Usually"
14%
27%
"Sometimes"
38%
9%
"Never"
5%
3%

"Usually"
38%
18%
"Sometimes"
29%
6%
"Never"
10%
2%

"No"
21%
9%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

Safe location. Prefer longer groups rather than quantity Location: not too mnay AA meeting close by

rated facility as: 7/10

The people that work here, really seem to want to be here. The food services could be better. The groups could be run differently. More variety.

rated facility as: 8/10

Able to learn skills from the groups. There should be emphasis on physical fitness. Have more time with individual case management

rated facility as: 7/10

providing us a safe place to live. a little more treatment based activities

rated facility as: 7/10

good groups, people to talk to, good case managers, they could use harder punishments

rated facility as: 8/10