Citizen Advocates

https://www.citizenadvocates.net

Mission Statement: Making lives better. Our vision is to be the recognized leader of exceptional services and employer of choice. We do this by providing high-quality, person center care, through sound financial management, best-in-class customer service and fostering workplace culture that matters.

31 6th St
Malone, NY 12953

518-483-3261

Facility Information and Features:

Affiliated
Organization :		 Citizen Advocates
Treatment
Type(s) :
Intensive Outpatient, Outpatient Treatment
Substance Focus:
Alcohol, Barbiturates and other sedatives/hypnotics, Benzodiazepines and other tranquilizers, Cocaine/crack, Inhalants, Marijuana/hashish, Methamphetamines and other amphetamines/stimulants, Opioids (prescription or heroin), OTC Medications (e.g., cough syrup), PCP/hallucinogens
Age-Specific Programming Available:
Adolescents (ages 12-18), Adult men (age 18+), Adult women (age 18+), Seniors or older adults (age 65+), Young adults (ages 16-25)
Special Groups Served: People who are:
  • Treatment Following DUI/DWI
  • Homeless
  • Involved in criminal justice system
  • LGBTQ
  • Living with HIV/AIDS
  • People with co-occurring mental health and substance use disorders
  • Parents
  • People with physical disabilities
  • Pregnant/postpartum
  • Sex offenders
  • Survivors of sexual abuse, domestic violence, or other trauma
  • Veterans, active duty military, or military family
  • Working professionals (e.g., lawyers, doctors)
LGBTQ+ Welcoming:
All-gender bathroom(s) available on site, Staff are trained on LGBTQ-specific needs in treatment

Insurance and Payment Options:

Payment
Options :
Cash or self-payment, Medicaid, Medicare, Military insurance (e.g., TRICARE), Private health insurance, State-financed health insurance (other than Medicaid)
Insurance
Accepted :
Aetna, Cigna, Wellcare, Beacon Health Options, EmblemHealth (Managed Care), Empire BlueCross BlueShield, Excellus BlueCross BlueShield, Excellus BlueCross BlueShield (Managed Care), Fidelis Care, Fidelis Care (Managed Care), Highmark Blue Cross Blue Shield of Western New York, Highmark Blue Cross Blue Shield of Western New York (Managed Care), Optum
Offers Sliding Fee Scale :
Yes

Facility Hours:

Outpatient
Mon: 8:00AM-5:00PM
Tue: 8:00AM-7:00PM
Wed: 8:00AM-5:00PM
Thu: 8:00AM-7:00PM
Fri: 8:00AM-5:00PM
Sat: Closed
Sun: Closed

Data last updated 08/20/2021

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Offers same day or walk-in appointments

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Intoxication and/or withdrawal potential
    General health
    Mental health
    Readiness to change
    Recovery and living environment
    Potential to relapse

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Onsite
    Methadone
    Not Offered
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Onsite
    Buprenorphine without naloxone (e.g., Subutex®)
    Onsite
    Buprenorphine injection
    Onsite
    Buprenorphine implant (e.g., Probuphine®)
    Different Location
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For family/friends of patients, For patients
  • Offers FDA-approved medication for alcohol use disorder
    Onsite
    Acamprosate (e.g., Campral®)
    Onsite
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
    Disulfiram (e.g., Antabuse®)
    Onsite
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Family Behavior Therapy
    Mindfulness-based Relapse Prevention
    Motivational Enhancement Therapy
    Twelve-Step Facilitation Therapy (TSF)
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    General health
    Intoxication and/or withdrawal potential
    Mental health
    Potential to relapse
    Readiness to change
    Recovery and living environment
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Onsite
    Staff include:
    Counselor (Licensed, Master's level), Nurse Practitioner (NP), Psychiatrist (MD, DO), Registered Nurse (RN), Social Worker (MSW/DSW)
    Medications offered for mental health
    Yes
  • Offers primary health care
    Will Connect Patient with Care

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with childcare
    Assistance with food
    Assistance with obtaining social services (e.g., Medicaid, WIC, SSI, SSDI)
    Assistance with transportation to/from treatment
    Case management
    Domestic violence (e.g., physical, sexual, and/or emotional abuse) services
    Educational assistance (e.g., GED courses)
    Employment counseling or training
    Family services (e.g., marriage counseling, parenting training)
    Housing support
    Legal aid
    Peer recovery support
    Spiritual support
    Wellness and health promotion (e.g., healthy eating, exercise)

Patient Reviews

Data last updated 03/11/2020

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

This facility has not reached the 20 submission minimum threshold to display patient feedback.

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

This facility has not reached the 20 submission minimum threshold to display patient feedback.