Mission Statement: Conifer Park is a private health care system providing the highest quality professional treatment to those suffering from chemical dependency, co-occurring medical and mental health disorders, and to those who are impacted by the disease of addiction. Services are provided to diverse populations using the latest innovations in evidence based practices in a caring, safe, and respectful environment. Exceptional customer service, community education, and fiscal responsibility are our priorities.

79 Glenridge Rd
Glenville, NY 12302

518-399-6446

Facility Information and Features:

Affiliated
Organization :
Conifer Park, Inc.
Accreditation :
The Joint Commission Behavioral Health Care Program
Tobacco Policy:
Not permitted
Treatment
Type(s) :
Residential Treatment
Substance Focus:
PCP/hallucinogens, OTC Medications (e.g., cough syrup), Opioids (prescription or heroin), Methamphetamines and other amphetamines/stimulants, Marijuana/hashish, Inhalants, Cocaine/crack, Benzodiazepines and other tranquilizers, Barbiturates and other sedatives/hypnotics, Alcohol
Age-Specific Programming Available:
Young adults (ages 16-25), Seniors or older adults (age 65+), Adult women (age 18+), Adult men (age 18+)
Special Groups Served: People who are:
  • Working professionals (e.g., lawyers, doctors)
  • Veterans, active duty military, or military family
  • Survivors of sexual abuse, domestic violence, or other trauma
  • Sex offenders
  • Pregnant/postpartum
  • Physically disabled
  • Parents
  • Managing co-occurring mental and substance use disorders
  • Living with HIV/AIDS
  • LGBTQ
  • Involved in criminal justice system
  • Homeless
  • Charged with DUI/DWI
LGBTQ+ Welcoming:
Staff are trained on LGBTQ-specific needs in treatment, All-gender or gender inclusive living quarters
Other Languages Spoken:
Spanish

Insurance and Payment Options:

Payment
Options :
State-financed health insurance (other than Medicaid), Private health insurance, Medicaid, Cash or self-payment
Insurance
Accepted :
Wellcare, UnitedHealth Group, MVP, Independent Health Association, HealthNow NY, Inc., HealthFirst, Inc., Emblem Health, Cigna, Capital District Physician's Health Plan (CDPHP), Anthem, Aetna
Offers Sliding Fee Scale :
No

Facility Hours:

Check with Facility

Data last updated 04/13/2021

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Helps patients in other ways if inpatient/residential beds are not available

    This facility:

    Refers the patient to one or more specific treatment facilities outside the organization.
    Calls another treatment facility within the same organization and assists the patient in setting up an appointment with them.

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Onsite
    Methadone
    Onsite
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Onsite
    Buprenorphine without naloxone (e.g., Subutex®)
    Onsite
    Buprenorphine injection
    Not Offered
    Buprenorphine implant (e.g., Probuphine®)
    Not Offered
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For patients, For family/friends of patients
  • Offers FDA-approved medication for alcohol use disorder
    Onsite
    Acamprosate (e.g., Campral®)
    Onsite
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
    Disulfiram (e.g., Antabuse®)
    Not Offered
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Motivational Enhancement Therapy
    Twelve-Step Facilitation Therapy (TSF)
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Onsite
    Staff include:
    Psychiatrist (MD, DO), Physician Assistant (PA)
    Medications offered for mental health
    Yes
  • Offers primary health care
    Will Connect Patient with Care
    Offers testing for :
    Tuberculosis, Sexually Transmitted Infections (STIs), Pregnancy, Hepatitis C

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with obtaining social services (e.g., Medicaid, WIC, SSI, SSDI)
    Assistance with transportation to/from treatment
    Peer recovery support

Patient Reviews

Data last updated 02/25/2020

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
25%
16%
“A little”
20%
5%
“Not at all”
3%
1%

Respondents gave ratings of...
9-10
15%
46%
7-8
35%
37%
6 or lower
48%
15%

A little better
40%
26%
About the same
17%
7%
A little worse
1%
1%
Much worse
1%
1%

"No"
38%
16%

"Usually"
25%
26%
"Sometimes"
34%
10%
"Never"
19%
3%

"Usually"
34%
17%
"Sometimes"
24%
6%
"Never"
1%
1%

"No"
31%
7%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

clean and fix the hole place it is in shambles get a full time therapy and psychological staff on site get rid of lot of staff

rated facility as: 8/10

MAT is available. Swimming pool, hot tub are available. Food is above average. DR.'s nurses and dentist are in the facility. However every area is understaffed. Ive been asking to see the Dr. and dentist since I got here over a week ago. Asked every day 4 times a day. Case manager is completely off putting. Unavialable. When approached asked "What" "Whats up" at the door to her office, not allowed in. Told they are unable to work with out of county D.S.S making going to "Next step" halfway houses sober living Ect. impossible. More recreation time pool access would be more therapeutic. No counclers available. boulding in need of maintanence. Only 12 step program is offered. They mandate us to A.A N.A Ect. which is illegal. Im taking this survey at 3:49 p.m which OASES mandates to self reflection. This is common, ignoreing OASES regulations. Invironment is like a factory revolving door. They just push people out keep the beds full and honestly offer little treatment.

rated facility as: 6/10

more psych staff, better case management.

rated facility as: 3/10

case mangers see people let us smoke a few times a day will help with the presser of quit drugs its hard to stop everything at once and the negative is crazy HIGH IN THIS place

rated facility as: 0/10

it could use a good paint job and food in the frige on the second floor

rated facility as: 8/10

I think that all the floors should have access to food through out the day. There should not be a limit on fruits and veggies in the cafeteria at meal times.

rated facility as: 7/10

providing good meals. comfortable lodgings. friendly staff. More staff for ratio of clients. More medicine treatment options

rated facility as: 6/10

there are giving you the tools to help yourself you just have to put the effort if you really want it

rated facility as: 8/10

nothing

rated facility as: 7/10

Medical treatment takes days and treatment requests are ignored. Takes excessive amount of time to pass meds to patients. Case workers don't spend enough individual time with clients. Not enough mental health treatment. Groups aren't led by trained professionals. No individual therapy.

rated facility as: 4/10

the facility is providing the platform for the patient to be responsible for his or her own recovery. more open to behaviors, conduct and attitudes.

rated facility as: 9/10

more focus on after care. better access to psych doctor and mental health care. there seems to be little assistance for patients with disabilities causing other patients to care for there needs in excess.

rated facility as: 7/10

the facility is doing good in the group department but not in the content of what they are teaching

rated facility as: 7/10

having more psych providers and having a more clear cut way of asking/receiving services. i.e. when having a problem you are redirected to multiple places and or people so you have a lot of running around/ waiting for someone to think and or act and then running around to another person to get something done.

rated facility as: 7/10

the programs help but the control level is of a medium prison

rated facility as: 5/10

food and drinks for the kitchen more time outside for fresh air

rated facility as: 7/10

PERSON, la comida Buena y el trato .Son muy amables pero PERSON a las personas PERSON y dejar la heroina y no tener PERSON PERSON.

rated facility as: 10/10

more video groups

rated facility as: 8/10

ITS A GOOD FACILITY. IMPROVEMENTS TO ME MAYBE A LITTLEW MORE STAFF I GUESS TO HELP YOU ANSWER YOUR QUESTIONS QUICKER RATHER LATER MORE RECREATION TIME AND BEING OUTSIDE MORE OFTEN PRETAINING WEATHER

rated facility as: 10/10

No one on ones with counselors groups r self led by patients no guidance. feels more like a prison than anything long term detox is what this is. staff threatens patients and talks crazy. not a safe environment fights have little to no consequences its terrible. violence talked down on by staff. I was told by staff its all about money n they want us to come back as in the owners

rated facility as: 1/10

The t/a are for the most part great. My case manager was completely useless,rude and acted like I was bothering her. Mental health attention is poor. Medical the same. People get away with murder and don't get thrown out.

rated facility as: 2/10

the facility has a nice variety of groups to go to including things like therapy and fun in the gym. I think the dog therapy is also a great thing! In order to improve the facility they could maybe make the gym more accessible at times.

rated facility as: 8/10

Have a psychologist on site, more activity time, adequate amount of staff, a better kitchen with access to more food/coffee/juice in between meals, more of personal hygiene items available to patients

rated facility as: 7/10

This facility leaves out the counselors in some groups and allows patients to have a group of just them. I think this improves camaraderie and helps you feel like you are part of a family. To improve this facility I would recommend case managers be more involved in the patients recovery.

rated facility as: 7/10

nothing

rated facility as: 9/10

The regular staff and the case manager were great. The fill in staff was questionable at best. The food is way too high in sodium (including the salad bar). This is my first time in treatment so I cannot gauge whether this a good treatment center or not.

more counselors for the clients

rated facility as: 5/10

rehabilitation of the building,food could be better

rated facility as: 7/10

keep as is

rated facility as: 8/10

have less girls in one bedroom have at leas 3 in a bedroom

rated facility as: 9/10

the aa and na meetings are helpful for anyone that has been before or if its your first time what could be done to improve is more one on one meetings with a counselour maybe a free day where there is only one meeting in the morning and one at night but have a day free

rated facility as: 4/10

letting people in without very much trouble or waiting.

rated facility as: 2/10

The facility has very knowledgeable, caring staff at least on my unit. The groups are run effectively and I have learned so much while being here already! I have never been in any treatment before and had no idea what to expect, but Conifer has already exceeded my expectations. Some suggestions I would have is that there is a little more strictness with the cafeteria schedule because the last group ends up getting in late, cutting into our eating time causing us to rush and that is a health and safety concern as well as that there is no ice water available especially while some of us are still going through some withdrawals and the air is very dry here. I can tell that the staffing is an issue so it would be nice to work on that.

rated facility as: 8/10

the facility is doing right by helping the addict address their problem and also giving them the tools for when they are discharge.The facility needs to inproove in the cafeteria area have more diet that will help patient with diabetes and other illneses,also in trainian some of the staff in knowin how to interact with this kind of individuals ( patient).

rated facility as: 7/10

They take it very seriously, If you want the help they certainly provide it to the patients and for those who don't necessarily want the help theirs not much they can do for them if they don't want to do it for themselves. The Family Program is Excellent! I had a very positive and good experience with my family and we all learned new ways to try and help me stay in my lane and my sobriety and what I can do to keep myself sober when any of my triggers are present. One thing this facility does need is to update the website on what you can bring and cannot bring. Their were certain things I had sent to me that were not excepted such as hair pray, it says non-aerosol but when I received a package I was unable to obtain it. Some things I believe could also be done is more activity time and being able to go out doors more, everyone needs fresh air I believe once in a while to maintain a positive outlook and not feel like they are trapped here but more so have a little bit of sensibility and freedom from these walls so it doesn't feel like a jail atmosphere.

rated facility as: 7/10

seconds on meals...more time for activities...better medical care

rated facility as: 6/10

some groups and meeting with us

rated facility as: 3/10

Honestly, I don't think there are enough groups. I have a lot of time during the day when I am in my head. "Grouping us out" is not a bad thing. Even making some non-mandatory groups but ones that are available to those who want to utilize them is not a bad idea. I think this facility has great people though. Employees that really care.

rated facility as: 6/10
rated facility as: 10/10
rated facility as: 8/10

the Staff cares about the patients

rated facility as: 5/10

seems like everything is going great lots of complaints about concelers I'm 50 50 on that

rated facility as: 6/10

not much right. The T A's are not holding groups they are doing the least amount of work possible. The case managers only do what the law says to do. that is meet once a week for a half an hour. The groups are not run the way they should be. We are not guided in any way, shape or form. They are not aiming toward the program and how to survive outside of here. The building is a piece of PROFANITY. there are no up dates to the whole place. They only want the money as far as I'm concerned.

rated facility as: 1/10

Im in a safe environment and get food here. It's better than being homeless but over all this environment is not condusive to my recovery. I think this facility is under staffed and over populated. I suspect that some patients get priority or favored over others. I was I told by my casemanger that because ei don't cause trouble I don't get the attention as much as those who do.

rated facility as: 3/10

Staff has been great, food is good, amenities are good. More outside time would be better but I understand winter is a bad time.

rated facility as: 9/10

This facility uses group therapy treatment as opposed to using one on one counseling or at least a small group of persons. The groups are also very large and the staff cannot focus their attention on any person one person so you sometimes may feel left out or just feel like a number instead of as patient.

rated facility as: 7/10

respect being given both ways

rated facility as: 10/10

Conifer Park does have certain staff members that care and would go the extra mile, however the amount of those staff members are extremely low. it can be improved by staff paying more attention to patients needs. The groups need to be more informative

rated facility as: 4/10

nothing

rated facility as: 8/10

they could be more sympathetic to the patients and care more about the placement and aftercare.ileave in two days and don't even know where im going to be placed. me and my wife came here together but we were told we could not get a face to face to be able to figure our aftercare.and a support system.

rated facility as: 2/10

Helping me to express my feelings

rated facility as: 8/10

Physical environment is not good. 8 patients to 1 room is terrible. Not a lot of selection for food. communication is not good. Feeling that staff don't care about you.

rated facility as: 4/10

to improve the facility I would make it co-ed. the facility is doing right by having a lot of people in recovery on the staff. The staff being in recovery is essential to our growth as patients seeing people who been through it and made it out.

rated facility as: 8/10

the groups need to be more serious from the t/a: and the staff

rated facility as: 5/10

I think they do give you what you need and things to live but not enough staff or programs and activities. I think they need to make more activities and programs even for couples. I think they need better groups for patients and ran better. They need more staff and staff that is skilled and more understanding with patience.

rated facility as: 5/10
rated facility as: 9/10

the medical

rated facility as: 7/10

PERSON y unas PERSON ok

rated facility as: 5/10

They're doing 3-5 groups a day which can help a lot if you're struggling during the day. The improvements that need to be made is they need to be more accommodating in regards to 'psych' department and the mental health area. I've been here since Jan,31,2020, it is now Nov,14,2020 and I have yet to be seen by the psychiatrist here even with multiple requests submitted by me in regards to my medication I'm currently receiving.

rated facility as: 7/10

Keep up the good work.The medical department needs to improve as referent of the sick call service.

rated facility as: 9/10

nothing I can think of off the top of my head

rated facility as: 7/10

pienso que usunbuencentro

rated facility as: 10/10

help people quicker for an example would be to actually put a sick call in when its really needed

rated facility as: 5/10

the facility could use more staff. Programming is frequently canceled due to absent staff. the facility could also use cosmetic upgrades, an actual gym, food in the unit kitchens (like it says in the handbook). Also the case managers are overloaded an not accessible. The food is decent and the activities staff is quality, unfortunately there is only 45mins per day allotted for activities (this includes the dirty pool and hot tub)

rated facility as: 2/10

Conifer Park is doing fine & making me feel comfortable. Will miss it here!

rated facility as: 8/10

the facility has done groups well and feed the patients very well. some of the stuff that needs work is the time it takes to see a doctor or specialist for meds or needs and they need to improve the one on one groups with case mangers

rated facility as: 6/10
rated facility as: 7/10

Facility is doing its treatment right and treating all the patients with respect at least with myself and hoping to improve me on my coping skills and abilitys to handle my life and trials,and tribuulations. to improve this facility I think has been putting people that shouldn't be together bad, but for in the future I believe this facility should be more aware of where and who they put in a long term invironment together. I believe that personalitys clashing is a Huge problem,which in return has cauced people to clash and start fights, be disruptive on the unit they are put on..ty for your time..

rated facility as: 8/10

Food and some staff. Training staff and make sure proper rules are posted. there is a LOT of "word of mouth" rules that seem to be implemented when the staff wants it to fit there "free time" ie: when group happens, when lunch happens, when activities happen. Even if we are late to lunch we are penalized by our lunch being cut short, as an example.

rated facility as: 2/10

they try to over medicate. they don't offer very much counseling which is the whole reason some of us are here for.

rated facility as: 2/10

food

rated facility as: 2/10

Hoarding money, they need to improve many things especially the medical team and the communication skills.

rated facility as: 0/10
rated facility as: 2/10

BETTER TREATMENT PLAN

rated facility as: 4/10

the best worker who really has helped me the most is PERSON have the counselors put more attention to the clients and approved some kind of smoking program

rated facility as: 5/10

1 on 1 counciling

rated facility as: 3/10

they could add a vending machine we could purchaser

rated facility as: 10/10

the thing to that could be better is more strucher in the programs aqnd more one aon consoling make it to where its dealing with both substance and menatal

rated facility as: 7/10

Feeding us a good amount of food I feel that facility has done right by hiring Mrs.PERSON she is a blessing to have on the floor and I feel like they can improve by actually treating patients individually as a individual and not a number or Medicaid standard

rated facility as: 4/10

THERE IS ALOT GROUPS WICH HELPS IDENTIFY TRIGGERS AND BUILD SKILLS FOR THE OUTSIDE WORLD. I THINK THE FACILITY IS UNDER-STAFFED.

rated facility as: 6/10

I think the facility is alright, but the thing I think needs to improve is to hire more employees.

rated facility as: 7/10

I feel that this facility lacks important one on one treatment. there is virtually none at all. This form of treatment is listed on the website and is incorrect. The food here needs serious overhaul. I have constant heartburn.

rated facility as: 4/10

Detox process was good, and was very important b/c since my physical AND mental stability was addressed. My case manager did a great job of addressing my treatment while at this facility, and he was very thorough in setting up aftercare plans.

rated facility as: 7/10

better fitness equipment..groups should be run by counselors or case managers or t.a. should have better training..

rated facility as: 7/10

The TA's each make up their own rules. My case manager PERSON refused to allow me to read my treatment plan. She refused to let me call my lawyer (who expected me discharged prior to court.) Discharge date was changed my first day only because they discovered my insurance will pay for longer. I will miss court and a warrant could be issued only because PERSON wont do her job. She also said case managers here are not allowed to help or let us contact DSS. PERSON backed her up on that. I had an open case and it was closed 1/27 because she wouldn't let me send my bank statement which was all I needed to do, after saying she would. PERSON on D3 told me yesterday (2/3/20)"You made your bed, you lay in it" because I said I REALLY need a case manager to help me since I had only 6 days left here and am being discharged to the street. I told PERSON 5 minutes later, right in front of her and he just gave me a blank stare and said I "just have to deal with PERSON"...again, PERSON WONT do anything on my case at all. The treatment plan (when I finally got it after 3 meetings of asking and asserting my rights) was filled with things even PERSON knew were completely untrue. Court will see that, its not right. This was the biggest trigger and I wanted to relapse so bad due to their extremely inappropriate behavior.

rated facility as: 1/10

provding tools

rated facility as: 9/10

the facility is doing a lot right if they were not the wouldn't be up and running. the main thing I think needs to be worked on is more one on one with counselor and client

rated facility as: 5/10

More staff would be helpful to improve this facility. Every one should be given shower slippers, shampoo, bodywash, and other neccecities.

rated facility as: 3/10

I think more case managers would be a great help. Plus being stricter on clients that cause problems.

rated facility as: 8/10

They have a wonderful after care Relaspe Prevention

rated facility as: 8/10

It would be nice to smoke at least once or twice throughout the day. And being so stingy with the food is VERY ANNOYING with all the money our insurance pays, it seems very unfair ( cheap )

rated facility as: 5/10

it needs better staff who has been to school for this kind of help.i only saw my caseworker twice in 21 days

rated facility as: 1/10

This facility isn't doing much right. Getting people to safe aftercare facilities needs serious improvement.

rated facility as: 1/10

I strongly feel that this facility needs to improve in ALL aspects, it is not a healthy environment. There is mold in the bathroom, the food is cold, the medical attention is even more hideous and the case managers do not interact with the client or see about their needs. EVERYTHING!!!!

rated facility as: 2/10

I belive that if there was more 1on 1 I seeing it becoming one of the better places I would suggest to anyone

rated facility as: 7/10

this facility is a good facility with qualified staff and personnel, however they allow a lot of interruptions to interfere with the proper treatment of people who want it. Also I personally feel that there are too many people who are brought through this facility and the counselors aren't able to provide the proper individual treatment that some people need.

rated facility as: 5/10

I think the facility is very cold throughout the building. The food is okay, However they should allow a second serving per meal time.

rated facility as: 10/10

The staff sometimes lacks enthusiasm , or sometimes put off an attitude like the patient is a nuisance. On the other hand some groups are very productive and full of information when handled by the correct staff.

rated facility as: 4/10

keeping everyone sober

rated facility as: 9/10

more 1 on 1s and more food

rated facility as: 0/10

more structure, better food, more case managers...

rated facility as: 7/10

the t.a's are amazing people but there is no mental health treatment here and the t.a's are only allowed to do so much

rated facility as: 5/10

The facility doing right my doing more groups in the day have free time but not as much time on your hands.

rated facility as: 10/10

it a hot line service is needed

rated facility as: 8/10

thr facility is doing okay. nothing

rated facility as: 8/10

the facility is taking the right steps but to improve I think have the staff trained to teach the groups so patients can learn more not have patients share war stories

rated facility as: 7/10

stop using probing questions and give lectures on how not to use drugs, stop letting clients run most of the meeting.

rated facility as: 8/10

helps if you want it to.. the facility could provide better group..

rated facility as: 7/10

The TA's are wonderful, they always go above and beyond to make sure we have the best stay possible. The thing that needs improvement is the disciplinary system, here were times where people had gotten caught stealing, were making sexual comments to people (which were observed be staff) and just out right being very inappropriate and did not have much consequence. Also, the food is pretty good.

rated facility as: 6/10

they do a good job preparing the meals, case workers could be involved more with there patients

rated facility as: 8/10

this facilityis doing a very good job in giving some one the tools to succeed in life

rated facility as: 10/10

It is holding enough groups to keep you occupied. Most of the staff are kind and courteous. The meals are great. The facility is under staffed. I have been here for more than 25 days and never saw the psych doctor. On my unit there was a bed bug problem and we still don't know if it has been completely solved. Lack of after meal snacks for those who eat more than what is given at meals.

rated facility as: 6/10

I think conifer pk is a good inpatient. it got me out of my city, and put me in a safe secure place. the staff I think genuinely care for the patients.i think AA or NA should be EVERY NITE. its all on the patients. if u really want to stop using, conifer can help.

rated facility as: 7/10

Nothing really. The speaker meetings are basically the only time I learn something and that isn't something Conifer Park specifically provides--it's from volunteers. There is only one person I've learned a single thing from besides the meetings. This facility is awful, it is run awfully, there are no consequences when people break rules such as skipping group, stealing, fighting, sexual contact between patients, etc. The psych/medication issues here are horrendous. It took me well over a week to get sleeping meds. I did not sleep at all during that time and I talked to NUMEROUS med nurses, put in sick calls, talked to my TA's, talked to my case manager and it took almost another week for me to get the medication I needed. This caused me to almost leave the program early.. over something that should have been addressed immediately. I know there are many other patients who have experienced similar medication/psych issues. There is too much free time and this causes issues between patients leading to issues for the TAs who don't seem to handle them properly or quickly enough or they get too overwhelmed by all the PROFANITY constantly going on. This place is a circus, too much of the staff either suck at their job or don't care. I don't know how this place hasn't been shut down yet. It's needs to be. It's unreal. I would never ever recommend anybody to come here.

rated facility as: 0/10

Well they seem to be giving me the kind of treatment that is specific to me and not just a general one. If I had to pick something it would be more groups that are informational then just on the fly.

rated facility as: 7/10

more one on one treatment more teaching as far as groups

rated facility as: 3/10

better medical staff

rated facility as: 7/10

there could be more one on one and more groups and more going outside to help with being sober know matter how cold it is outside.

rated facility as: 4/10

Staff is caring and passionate about what they do for the most part. However there are too many patients to staff ratio. I feel like most of the problems I noticed happen can be boiled down to the fact that there are just too many bodies in a small area. My unit usually had 25-30 men in it and it caused problems that often escalated over things like the phone, medication, groups (talking over people etc.). Also it seemed staff had a hard time dealing with caseloads etc.

rated facility as: 5/10

they do there structure just fine. but the ta should be more assertive and not let people do what they want and maybe more groups less free time,

rated facility as: 5/10

con relacion a este centro para mi entender tendria mejoria en mas comunicacion entre el staff y cliente y cambios en las terapias grupales y terapias de motivacion

rated facility as: 9/10

the facility is doing a great job, but there are some thing's that can be changed. some of the employee's and a few other things.

rated facility as: 8/10

good counselors

rated facility as: 5/10

The facility has excellent staff/case managers. I think that the groups are a must. Conifer Park should improve the facility in general. It is a very old building/dirty building. They should work on trying to keep up with there maintainance work.

rated facility as: 7/10

well phone time can be extended, also need radio's maybes let us have are phones

rated facility as: 7/10

be more on a schedule and have more groups not so much down time. also when something happen(ie. a codeblue or an argument)that staff would actually be right there not lolly gagging around till it becomes completely out of control

rated facility as: 5/10
rated facility as: 7/10

Conifer does employ some helpful staff in regards to the ones on the floor with patients everyday. I think being somewhat understaffed especially in the medical department is a major concern.

rated facility as: 5/10

the groups are great, most of the staff here cares about what happens to the patients. but there is some staff that is here for the paycheck. also you need to do a lot of self advocating because if you ask for something it could take much longer if you wait for staff

rated facility as: 6/10

a few of the T.A.S go above and beyond to name a few: PERSON,PERSON,PERSON, PERSON,PERSON, PERSON,PERSON,PERSON The Program Manager PERSON does an exceptional job as well. Also, my case manager PERSON has been very helpful. It seems to me that the case managers are overwhelmed and are perhaps being over assigned. Even though there is a lag when you put in a request or need help they usually are 24-36 hours at getting back to you. A few of the Case Managers are on point with their groups. PERSON is no joke and I learned the most from his groups. PERSON is awesome at running groups as well. Also every single day my floor PERSON had to be reminded of the same exact thing with no repurcusions. There should be a rule of 1 warning and on the 2nd time they should be removed from the groups. I am almost going out of here more on edge than when I started, I have had a tension headache for 3 days now because there are not repercussions. If everyone ran their groups with PERSON's rules this would not be an issue.

rated facility as: 6/10

I think this facility is doing just fine.

rated facility as: 10/10

This facility works 1 on 1 with patients as well as look out for your best interests

rated facility as: 10/10

for me, i think this facility need to improve more staff and how they work with patient. staff need to be more helpful

rated facility as: 2/10

they need to restructure the whole program.. I don't have enough time to tell you everything but this is not the place to come if you are serious about recovery

rated facility as: 1/10

The treatment teams are supportive, suggest to stay humble and not aggressive. More one on one time.

rated facility as: 7/10

they need to tell their staff to do a better job of respecting the patients, some staff here is very rude and disrespectful. they need to keep in mind that us addicts need support and to not be PROFANITY on. I've made 2 complaints about 2 staff members and nothing was done I was very disrespected. now before assumptions are made I will tell you I am the senior peer on the unit and I am a role model to others. im very respectful so their was no reason to be disrespected but I was anyways. I am disappointed no actions were taken. they need better structure here and they need to teach more. most groups its us addicts talking to each other it needs to be the ta's teaching not letting we addicts just talk to each other. their website also is incorrect as it says help with job placement and housing placement. but yet their policy is to only apply to 3 halfway houses..... their are a lot of flaws and problems with this company and I strongly suggest oasas investigates. thank you for your time to read this.... sincerely a patient of conifer park in glennville new York.

rated facility as: 6/10

more staff, and it takes too long to get the right medication.

rated facility as: 6/10

The facility is giving threshold information in life changing groups that will give strong insight on peers that's motivated to change they life. The facility can give a better cosmetic and clothing donation box that will help peers who don't have anyone to help them.

rated facility as: 8/10

they let us patients do some things on our own allowing for better skill building

rated facility as: 6/10

most of the things, just wish we could have less people in a room.

rated facility as: 3/10

more people need to see the psych doctors. drug use promotes mental health issues. I have been here 23 days and have not seen psych!

rated facility as: 6/10

more casac staff

rated facility as: 7/10

The facility needs to be esthetically upgraded, more staff needed and more consistency between staff. They should also have a program to help extend peoples bills who owe rent/mortgage as well as a job program to help get patients a resume and possibly phone interviews to get a head start before they leave. Other than that, the facility is doing everything right.

The counselors here do a superb job of providing recovery information. Some one on one time with each individual patient along with psych services may due the program a better service.

rated facility as: 7/10

The facility is doing ok. The facility can improve itself by having more staff for patients

rated facility as: 7/10

This facility doe s as much as they possibly can this is just the begging of a persons road to being sober and to recovery. It is not possible in just 21-35 days for them to take anyone threw complete recovery. The are able to point the person in the right direction it is then that persons responsibility to take it from there.

they feed us good and have a few good groups

rated facility as: 4/10

more groups

rated facility as: 7/10

a little more outside time

rated facility as: 7/10

I myself have very little mental helath or medical concerns but over the last 20 days I have watched my peers struggle in numerous ways to receive adequate and timely help pertaining to these areas and I rly believe something needs to be done to make these specific areas better and more conduscive to the patients...Their recovery depends on it!!

rated facility as: 7/10

The food is decent but the kitchen staff is frugal, to out it nicely. The counselors are bogged down by their caseloads and cant help much. It takes days to fill a prescription and patients will go 3 days to a week without their necessary medications. It was advertised that there is a weight room here. That turned out to be a blatant lie.

rated facility as: 5/10

the case managers really need to be more sympathetic to there patients an really try to help more. also the ta's need to be a little more patient

rated facility as: 5/10

more food

rated facility as: 8/10

Need to be more organized, maybe less groups but better quality of groups. Need to see your counselor more often too. we should not have to find them an voice concerns maybe weekly checkups.

rated facility as: 4/10

this facility is not grouping you to death like other facilities it gives you a chance to get to know the people around you on a more personal level and you get to hear their stories uncensored. they could give you like two activity sessions so you can exercise more.

rated facility as: 7/10

They cover a lot of touching topics during the groups and they gave me my medication on time

rated facility as: 6/10

setting up good aftercare.have the case managers have less patients

rated facility as: 8/10

the staff are top notch the care provided is awesome they really do care about taking care of you and addressing ones adition top notch facility

rated facility as: 9/10

feeding me very well

They provide a structured schedule that has to be followed. The patients do not get to make up the rules. They signed up for this and there are ruled to follow.

rated facility as: 4/10

there should more groups and less down time

rated facility as: 6/10

always there for me when I have a question they always have the answer for me

rated facility as: 8/10

the facility has improved with scheduled group meetings three a day is bliss to someone fight addiction they are not hearing stop drugs all day their brain can exercise on the mind steps that was giving on recovery in that group. The improvement skills of the facility can start with staff not all a reminder this is not county jail, fed prison or no prison the way they speak to us when grouping directions on how we act or what we do in group no one here because we need to be punished by words or showing punishment on the group active 7 to 8 page group read out loud for behavioral out breaks that happened during the day or new staff should not act like we should know everything to do right yelling use head gestures and eye rolling we are addicts in recovery do not argue like I'm your equal peer

rated facility as: 10/10

Getting help to a numerous amount of people, they could work on more specialized and individual care.

rated facility as: 5/10

I think the facility is doing a great job

rated facility as: 8/10

meetings are good,needs some help in the finishing of the program seems like its all done pretty much last min.staff is amazimg too a lot of help for me.

rated facility as: 8/10

More staff are needed to adequately run this facility. Mental health services are lacking, it took me 14 days to see psych. Medication is being denied to patients coming in with their own prescriptions, including inhalers! They wouldn't let me get on methadone or suboxone while I was here, so now I have to wait 8 days until my outpatient appointment and I'm scared I will relapse.

rated facility as: 3/10

From my perspective, what Conifer Park does right is the breathing room it allows within the limits of the schedule. More emphasis on repairs to certain parts of the building, is a place for improvement.

rated facility as: 10/10

I feel like the TA's and CM's that I had were extremely helpful with getting me to understand so much more about myself and how to recover. Unfortunately...for me it there wasn't but a handful of them who I felt cared. It also takes way to long for certain services for example sick calls, physiatrist, etc. Some rules were not as I felt uniform like the phone sign up, TV sign up that in return caused fights between clients' that could have been avoided.

rated facility as: 4/10

Right: The facility has a number of competent staff members. Though this does not mean that most of the staff is engaged or helpful. Poorly: The facility is clearly highly disorganized, and it is very difficult to get many needs met or get questions answered in a timely manner. Particularly, the case managers are almost always busy or unavailable.

rated facility as: 3/10

not a lot is done right. better training for the staff and get more staff.

rated facility as: 1/10
rated facility as: 4/10

The medical part is amazing on how fast they were able to get me my medications! The TA's here are really great especially PERSON from D3. Food could definitely use some work on variety and a few hairs have been found in the food lately. PERSON on D3 is not very personable and just a very aggressive person all around. I've found CASACs are much better in settings like this than social workers.

rated facility as: 5/10

the t/a need to pay more attention to the patients and not just be here for them selfs.

rated facility as: 3/10

Lunch meat as an alternative to the main meal. Also, something to drink on the unit other than water and coffee. And meds that are 3 times a day should be able to be given 3 times, not twice because of the time.

rated facility as: 9/10

they should have case managers here that truly help the patients and not just lead you on about your case and your after care

rated facility as: 0/10

I believe everyone here (staff) tries very hard but they are spread so thin. there definitely needs to be more staff available especially Case Managers

rated facility as: 6/10

This is my first time being admitted into a inpatient facility. Upon my arrival I thought that the building was nice until I got to my room and seen that the paint was chipping and the bathroom reeked of urine, so as you can see I had a few discrepancies with the building, but the treatment I received from the counselors was good and I learned a lot. If the administration would focus on the greater issues instead of using up valuable time discussing things like wearing a hat or durag from room to the other things would run much smoother. The hoodie wearing I can see the problem with that. My two cent.

rated facility as: 7/10

They have the right idea about topics in the groups . Maybe if they didn't do the groups into age groups that would be better.

rated facility as: 6/10

This facility puts going to groups at the top of the list which is a must for sober recovery. My issue is with punctuality. At least one or more group sessions do not start on time.

rated facility as: 6/10

they have too much workload. not enough staff to go round. Also after care treatment set up is none if any.

rated facility as: 3/10

Giving patients assignments and tools necessary for recovery. Facility needs to improve MAT. I came here to start Methadone and was approved prior to admission. I had been on that medication for close to a year and off for 2 months r/t relapse. Detox facility that transferred me here only used Suboxone. My outpatient when I'm discharged is a Methadone clinic. It is ridiculous I have to start Methadone when being discharged because this facility refused to start it.

rated facility as: 5/10

make sure patients don't run out of there meds answer patients in one sitcall and not five allow patients who smoke to beable to go outside as schedule by TA it will help a whole lot its hard to come here and withdrawl from our drug and cigs too

rated facility as: 0/10

more one on one time with patients to, different group subjects

rated facility as: 6/10

the ta and case mangers on b2 are some of the best people Ive meet and help me open up. very happy with the process and groups here. Not much I can say about improvments very happy here.

rated facility as: 10/10

nothing putting people on meds that don't apply no one getting back 2 you put sick calls in no one responds nurses trick you into taking meds n lying what they gave you

rated facility as: 0/10
rated facility as: 0/10

most staff truly seem to care about thePTS and do there best to help. Tapers are not long enough specialy for ptsonly in detox

rated facility as: 7/10

More timely manner of care as far as Psych treatment.

rated facility as: 7/10

there is an issue of the methodone taper being done to fast and I was never given enough methodone.

rated facility as: 7/10

more groups through out the day... other than that great facility

rated facility as: 5/10

The groups are excellent for recovery. Yet it is hard to get medical treatment when necessary. I was still made to go to meals when I was sick with the flu as were numerous other patients and it spread through the unit

rated facility as: 6/10

The facility is doing good when it comes to the patients needs as far as the TA's go. I hope that group would be better because we don't really learn anything. People talk over each other and sometimes some people go unheard.

rated facility as: 4/10

PERSON

rated facility as: 4/10

more training for your techs for treatment related group therapy based on recovery topics more medical staff and your kitchen staff need to be trained on the way they talk to patients they are awfully rude not so much the males its more of the females respond to sick calls much sooner

rated facility as: 4/10

they kind of force certain halfway houses on you.

rated facility as: 4/10

more cosistancy with staff

rated facility as: 6/10

one thing to change is for all staff to be consistent in following all the rules

rated facility as: 10/10

My Case Manager is great! She was able to break down to the roots of my problems and helped me get additional help outside of the facility to continue to address the issues and improve.

rated facility as: 7/10

I think indivial rooms at tyhis facility would better help patients adjust for their stay.It has sort of a rush affect,but overall the facility would run better,with less contact with peers.

rated facility as: 8/10

PERSON TO GRIUPS AND FACILITY FUNCTIONS

rated facility as: 7/10

fix the rooms as paint and walls

rated facility as: 6/10

help group talk stay sroung and positive and strong minded....

rated facility as: 9/10

MAKING SURE WERE NOT IN PAIN AND VERY KIND

rated facility as: 10/10

every thing but moore rec

rated facility as: 10/10

The facility is overall doing well this is my first experience at an inpatient facility. However I feel like I have done more work on my own to help my self out. The staff is too busy with trouble makers and patients who do not want to be here.

rated facility as: 7/10

case manager and medical serves how they said one thing and is not the true what they are sayiny

rated facility as: 3/10

there could be more time for extra curricular activities they only give 45 minutes at this point. activities gives patients time to find something sober as a hobby to replace an addiction and I feel like that is extremely important for recovery.

rated facility as: 7/10

Groups were informative and more or loess enjoyable, albeit a tad long and dragging non occasion.

rated facility as: 8/10

es un buen programa ami me ha ayudado si vienes a cojer las cosas enserio t va a funcionar

rated facility as: 10/10

Some people here show they really care and some act like they don't... they feed you really good

rated facility as: 7/10

The facility is doing our group meetings and activities well. The facility is very behind on getting patients medicine when their out of it, or if they're prescribed a new medication. The Activity manager PERSON, goes above and beyond for the patients.

rated facility as: 6/10

the TA staff are helpful as far as listening to what you have to say however medical is slow. detox is slow. so patience is a must, or this wont be helpful

rated facility as: 6/10

STAFF GOOD THIING NEEED TO BE INPROVED WITH MEDS AND WAIT TIMES TO GET ADMMITED

rated facility as: 8/10

SMOKE BREAKS

rated facility as: 10/10

GOOD GROUPS. STAFF ARE VERY KIND AND PATIENT WITH PATIENTS. HOWEVER, THERE IS NOT NEARLY ENOUGH ONE ON ONE COUNSELLOR CLIENT TIME. PERSON, PERSON, AND PERSON WERE PARTICULARLY HELPFUL !

rated facility as: 9/10

MORE MEETINGS

rated facility as: 8/10