Conifer Park, Inc.

https://www.coniferpark.com

Mission Statement: Arms Acres is a private health care system providing the highest quality professional treatment to those suffering from chemical dependency, co-occurring medical and mental health disorders and to those whose lives are impacted by the disease of addiction. Services are provided to diverse populations using the latest innovations in evidence based practices in a caring, safe and respectful environment. Exceptional customer service, community education and fiscal responsibility are our...

550-556 S Clinton Ave
Rochester, NY 14620

585-442-8422

Facility Information and Features:

Affiliated
Organization :		 Conifer Park, Inc.
Accreditation :
The Joint Commission Behavioral Health Care Program
Treatment
Type(s) :
Outpatient Treatment, Intensive Outpatient
Substance Focus:
PCP/hallucinogens, OTC Medications (e.g., cough syrup), Opioids (prescription or heroin), Methamphetamines and other amphetamines/stimulants, Marijuana/hashish, Inhalants, Cocaine/crack, Benzodiazepines and other tranquilizers, Barbiturates and other sedatives/hypnotics, Alcohol
Age-Specific Programming Available:
Adult women (age 18+), Adult men (age 18+)
Special Groups Served: People who are:
  • Charged with DUI/DWI
LGBTQ+ Welcoming:
Staff are trained on LGBTQ-specific needs in treatment, All-gender bathroom(s) available on site

Insurance and Payment Options:

Payment
Options :
State-financed health insurance (other than Medicaid), Private health insurance, Medicare, Medicaid, IHS/Tribal/Urban (ITU) funds, Cash or self-payment
Insurance
Accepted :
UnitedHealth Group, Touchstone Health HMO, Inc., Solstice Health Insurance Co., Senior Whole Health of New York, Inc., Security Amer Financial Enterprises, Renaissance Health Services Corporation, QHP Group, Pupil Benefits Plan, Inc., North Shore LIJ Healthcare Group, MVP, Mulberry Health Group, Metropolitan Group, Magellan Health Inc., Lifetime Healthcare, Independent Health Benefits Corp, Independent Health Association, Highmark, Healthplex Group, HealthNow NY, Inc., HealthFirst, Inc., Envision Insurance Co., Emblem Health, Elderplan, Inc., CVS Caremark, Cuatro LLC, Crystal Run Health Group, Cigna, Catholic Special Needs Plan, LLC, Capital District Physician's Health Plan (CDPHP), Anthem, Aetna
Offers Sliding Fee Scale :
Yes

Facility Hours:

Outpatient
Mon: 8:00AM-7:30PM
Tue: 8:00AM-7:30PM
Wed: 8:00AM-7:30PM
Thu: 8:00AM-7:30PM
Fri: 8:00AM-5:00PM
Sat: 8:30AM-11:30AM
Sun: Closed

Data last updated 07/06/2020

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Offers same day or walk-in appointments

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Onsite
    Methadone
    Not Offered
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Onsite
    Buprenorphine without naloxone (e.g., Subutex®)
    Onsite
    Buprenorphine injection
    Onsite
    Buprenorphine implant (e.g., Probuphine®)
    Not Offered
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For patients, For family/friends of patients
  • Offers FDA-approved medication for alcohol use disorder
    Onsite
    Acamprosate (e.g., Campral®)
    Onsite
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
    Disulfiram (e.g., Antabuse®)
    Not Offered
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Contingency Management/ Motivational Incentives
    Family Behavior Therapy
    Matrix Model
    Mindfulness-based Relapse Prevention
    Motivational Enhancement Therapy
    Twelve-Step Facilitation Therapy (TSF)
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Will Connect Patient with Care
    Medications offered for mental health
    Yes
  • Offers primary health care
    Will Connect Patient with Care

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with obtaining social services (e.g., Medicaid, WIC, SSI, SSDI)
    Case management
    Domestic violence (e.g., physical, sexual, and/or emotional abuse) services
    Housing support
    Wellness and health promotion (e.g., healthy eating, exercise)

Patient Reviews

Data last updated 02/19/2020

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
17%
16%
“A little”
14%
5%
“Not at all”
0%
1%

Respondents gave ratings of...
9-10
36%
46%
7-8
47%
37%
6 or lower
14%
15%

A little better
31%
26%
About the same
6%
7%
A little worse
0%
1%
Much worse
0%
1%

"No"
3%
16%

"Usually"
28%
26%
"Sometimes"
6%
10%
"Never"
0%
3%

"Usually"
31%
17%
"Sometimes"
0%
6%
"Never"
0%
1%

"No"
3%
7%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

They are very organized. Groups could offer more tools to stay sober.

rated facility as: 6/10

Good patient care. Very helpful. They could have more services

rated facility as: 8/10

Great care from everyone. Don't change anything

rated facility as: 10/10

SECOND WINDOW

rated facility as: 7/10

STOP SWITCHING MY COUNCELOR

rated facility as: 4/10

the people who work here make this facility GREAT!!!

rated facility as: 8/10

providing many tools for recovery and much support. could improve patients disclosing eachothers anonomity, maybe by having consequences if found out

rated facility as: 8/10

.

I believe that ur councler has a lot to do with the success of the person..my councler has made it possible for be to get 3yrs clean..i don't have any suggesstions to improvement at this time just that who is demmeded fit for councling is a HUGE factor

rated facility as: 7/10

There is a need for more dosing windows, sometimes the wait is over a half hour to dose in the early morning dosing hour. Need more counselors that are more educated or they have the experience of being in recovery. the new director is helping to get things more along a set protocol which is great a few counselors are great, PERSON, PERSON, PERSON The front office staff are great very helpful Nursing staff is amazing, PERSON, and PERSON are extremely helpful and available for any help we may need.

rated facility as: 7/10

TO HAVE COFFEE

rated facility as: 8/10

My counselor helps me with services.

rated facility as: 8/10

they have a lot of staff on hand. they could offer more services.

rated facility as: 5/10

staff is helpful. they treat me like a person

rated facility as: 9/10

they have given me multiple chances and I was very appreciative. They could have more clinical options.

rated facility as: 9/10

My counselor cares about my problems. My groups help me deal with day to day problems. I was there was a space I could come and hang out and do sober activities

rated facility as: 9/10

Very helpful. Groups are good. Counselors pay attention to me. NOpe

rated facility as: 10/10

I can talk about very serious issues.

rated facility as: 9/10

Helpful. More options

rated facility as: 6/10

a nice culture to be apart of. They could offer different group options

rated facility as: 7/10

the people are proffesional

rated facility as: 8/10

Very nice people. Building could be in better area

rated facility as: 10/10

everyone is nice

rated facility as: 9/10

They have informative group sessions. Better facilities

rated facility as: 6/10

services. care. help. could be less like a hospital. more inviting.

rated facility as: 10/10

Everyone is very helpful. They try to do what is best. They could always have more services.

rated facility as: 10/10

The Staff listens to everything I have to say and is very kind.

rated facility as: 8/10

The people are very nice. could get subs here too

rated facility as: 7/10

They give quality care. Always do whats best for me.

rated facility as: 10/10

There is always someone available. MAT services

rated facility as: 9/10

they give you treatment and care. They could give more services

rated facility as: 7/10

They are very proffesional with clients. MAT services

rated facility as: 7/10

They pay attention to the needs of the people.

rated facility as: 8/10

I believe that this place could do more one on one time and besides that conifer has been my best choice of program.

rated facility as: 8/10

this facility is monitoring and organizing healthy group settings to support recovering addicts in all the ways they can. they are always looking for ways to improve, for example, starting a co-occurring group, or the womens group, or the new after care group.

rated facility as: 8/10

they doing everything they got do so for me they don't got to changes nothing they been real with me

rated facility as: 10/10