Conifer Park, Inc., 1

https://www.coniferpark.com

Mission Statement: Arms Acres is a private health care system providing the highest quality professional treatment to those suffering from chemical dependency, co-occurring medical and mental health disorders and to those whose lives are impacted by the disease of addiction. Services are provided to diverse populations using the latest innovations in evidence based practices in a caring, safe and respectful environment. Exceptional customer service, community education and fiscal responsibility are our...

80 Sharron Ave
Plattsburgh, NY 12901

518-561-1447

Facility Information and Features:

Affiliated
Organization :
Conifer Park, Inc.
Accreditation :
The Joint Commission Behavioral Health Care Program
Treatment
Type(s) :
SAMHSA-Certified Opioid Treatment Program (OTP), Outpatient Treatment
Substance Focus:
PCP/hallucinogens, OTC Medications (e.g., cough syrup), Opioids (prescription or heroin), Methamphetamines and other amphetamines/stimulants, Marijuana/hashish, Inhalants, Cocaine/crack, Benzodiazepines and other tranquilizers, Barbiturates and other sedatives/hypnotics, Alcohol
Age-Specific Programming Available:
Seniors or older adults (age 65+), Adult women (age 18+), Adult men (age 18+)
Special Groups Served: People who are:
  • Working professionals (e.g., lawyers, doctors)
  • Survivors of sexual abuse, domestic violence, or other trauma
  • Sex offenders
  • Pregnant/postpartum
  • Physically disabled
  • Parents
  • Managing co-occurring mental and substance use disorders
  • Living with HIV/AIDS
  • LGBTQ
  • Involved in criminal justice system
  • Homeless
  • Charged with DUI/DWI
LGBTQ+ Welcoming:
Staff are trained on LGBTQ-specific needs in treatment, All-gender bathroom(s) available on site

Insurance and Payment Options:

Payment
Options :
State-financed health insurance (other than Medicaid), Private health insurance, Medicare, Medicaid, IHS/Tribal/Urban (ITU) funds, Cash or self-payment
Insurance
Accepted :
Wellcare, UnitedHealth Group, Touchstone Health HMO, Inc., Solstice Health Insurance Co., Senior Whole Health of New York, Inc., Renaissance Health Services Corporation, QHP Group, Pupil Benefits Plan, Inc., North Shore LIJ Healthcare Group, MVP, Mulberry Health Group, Metropolitan Group, Magellan Health Inc., Lifetime Healthcare, Independent Health Benefits Corp, Independent Health Association, Highmark, Healthplex Group, HealthNow NY, Inc., HealthFirst, Inc., Envision Insurance Co., Emblem Health, Elderplan, Inc., CVS Caremark, Cuatro LLC, Crystal Run Health Group, Cigna, Catholic Special Needs Plan, LLC, Capital District Physician's Health Plan (CDPHP), Anthem, Aetna
Offers Sliding Fee Scale :
Yes

Facility Hours:

Outpatient
Mon: 7:00AM-6:30PM
Tue: 7:00AM-6:30PM
Wed: 7:00AM-6:30PM
Thu: 7:00AM-6:30PM
Fri: 7:00AM-5:00PM
Sat: 7:00AM-12:00PM
Sun: Closed

Data last updated 07/06/2020

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Offers same day or walk-in appointments

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Onsite
    Methadone
    Onsite
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Onsite
    Buprenorphine without naloxone (e.g., Subutex®)
    Onsite
    Buprenorphine injection
    Onsite
    Buprenorphine implant (e.g., Probuphine®)
    Different Location
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For patients, For family/friends of patients
  • Offers FDA-approved medication for alcohol use disorder
    Onsite
    Acamprosate (e.g., Campral®)
    Onsite
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
    Disulfiram (e.g., Antabuse®)
    Onsite
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Contingency Management/ Motivational Incentives
    Family Behavior Therapy
    Matrix Model
    Mindfulness-based Relapse Prevention
    Motivational Enhancement Therapy
    Twelve-Step Facilitation Therapy (TSF)
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Will Connect Patient with Care
    Medications offered for mental health
    Yes
  • Offers primary health care
    Will Connect Patient with Care
    Offers testing for :
    Tuberculosis, Pregnancy, Hepatitis C, Hepatitis B

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with obtaining social services (e.g., Medicaid, WIC, SSI, SSDI)
    Case management
    Family services (e.g., marriage counseling, parenting training).
    Housing support
    Peer recovery support
    Spiritual support
    Wellness and health promotion (e.g., healthy eating, exercise)

Patient Reviews

Data last updated 03/13/2020

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
1%
16%
“A little”
0%
5%
“Not at all”
0%
1%

Respondents gave ratings of...
9-10
41%
46%
7-8
47%
37%
6 or lower
12%
15%

A little better
11%
26%
About the same
6%
7%
A little worse
1%
1%
Much worse
1%
1%

"No"
26%
16%

"Usually"
31%
26%
"Sometimes"
6%
10%
"Never"
0%
3%

"Usually"
25%
17%
"Sometimes"
11%
6%
"Never"
0%
1%

"No"
6%
7%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

the staff here as far as counselors and the front staff is wonderful. and the aspects of most groups are as well. the nurses are not very pleasant. that entire area needs improvement

rated facility as: 8/10

i have been sober 4 years becayse of them. they coulkd be a little more caring about us personally.

rated facility as: 7/10

Doing great

rated facility as: 7/10

helping people recover from drugs. Get more windows for dosing.

rated facility as: 6/10

Giving me my medication. Fire people.

rated facility as: 3/10

i like this place dont think it needs improvement

rated facility as: 10/10

More athletic, endeavours, possible sober hikes

rated facility as: 9/10

to new

rated facility as: 7/10

a second dosing window

rated facility as: 8/10

more dosing windows for take homes

rated facility as: 10/10

People that come in with larger amounts of take homes, to have them come in on a special day. I would be dead without the methadone program here.

rated facility as: 7/10

Keeping me off the street to stop me from using. Have more teaching about recovery, no control in the groups.

rated facility as: 10/10

i have been clean for goin on three years. conifer has been there for me through everything. good and bad. if it wasnt for my councler and this place i probaly wouldnt be here today. every place you go has its bad qualitys as well. conifer could fix a few things like when they have their 30 day take homes. i think they should try to move all of those to a different time. and also make a small area for children and babies. so many of us have children. and even tho we dont wanna bring them with us we have no choice and i think that there should be a aera for them.

rated facility as: 8/10

professional environment, in and out dosing, and taking the patients wishes into concern more often would be nice

rated facility as: 8/10

the facility actually cares, alot of well thought out practices, teaches great coping skills/area specific

rated facility as: 9/10

right...dosing me everyday. improve...getting out on script and moving forward

rated facility as: 6/10

having patients that have thirty take homes come at a special time

rated facility as: 8/10

helping with the cravings of wanting to use drugs.

rated facility as: 7/10

Easy to work with counselors and attentive to care

rated facility as: 8/10

Being able to get take homes for living so far away, and being at the level to be able to get these take homes. Everything is great.

rated facility as: 10/10

everything has been going great, so far no room for improvement yet, been very helpful.

rated facility as: 10/10

The information and open door policy with groups and the group counselors about being able to safely discuss any issues that concerns my addictions and mental health

rated facility as: 9/10

everything/nothing

rated facility as: 10/10

grow

rated facility as: 7/10

i yhink they are doing everything rihght for me

rated facility as: 10/10

they are very helpful and willing to work with you with anything in thier power.

rated facility as: 9/10

obviously helping extra dosing window

rated facility as: 7/10

not to much

rated facility as: 9/10

to me its doing everything great it could be more caring about the people that come here

rated facility as: 10/10

more kid friendly for people who have kids. more options for water.

rated facility as: 9/10

Its a great place to be able to go for help, the only thing i believe that could be improved is some of the groups

rated facility as: 7/10

dose us faster

rated facility as: 8/10

Conifer is good at advocating for their patients, offering a wide variety of groups for the different needs of their patients and adjusting the program to keep up with the changing times. They have made a lot of changes recently to improve safety for both staff and patients. As far as improvements, I personally think this facility needs a bigger building for the amount of clients that come here.

rated facility as: 7/10

The facility is doing great. In my opinion, the facility does not need any improvements.

rated facility as: 9/10

I really like the relationships that I have formed with the counselors, more than just my own. I do not like how, if my counselor overbooked herself, a different counselor will ask if I mind meeting with them instead. I am not a very forward person and am not comfortable saying that I am not okay with it, so it puts me in a weird position.

rated facility as: 9/10

There is a good variety of groups and services available at Conifer. The medical staff are tentative and return your phone calls quickly. The Director is very hands on and is willing to talk to any client who has questions or concerns. The facility as a whole is always looking for new ways to connect with their clients. One thing that needs improvement is the morning dosing process and the waiting room. The wait is extremely long and a lot of conflict happens in the waiting room that does not get taken care of properly. There is also a lot of turnover when it comes to counselors. Its hard to connect when you know someone is probably going to be leaving abruptly. Rules need to be consistent as well. Some clients will get punished for a behavior and then others get away with it. People can tell that favorites are played.

rated facility as: 6/10

methadone and subxone, great groups.

rated facility as: 8/10

dosing and treatment are good no callbacks unless testing positive or reports being made

rated facility as: 9/10

nothing as far as im concerned! I'm totally happy

rated facility as: 10/10

There are groups for people to learn health information, a yoga group, but also the ordinary groups where you can share your issues with people of common issues. The only way for the facility to improve in my opinion would be to give the facilitators more space to work as our groups tend to be in their offices, their offices are great though!

rated facility as: 9/10

takes the time to meet individual needs but could use some help in the waiting room time.

rated facility as: 7/10

nothing truthuly everyone is caring an focused on the patients recovery

rated facility as: 8/10

showing care and concern for patiants recovery, with great advice and education on being or becoming sober.

rated facility as: 7/10

i mean its giving me exactly what i need so far so i really cant say anything other then im grateful for having the help provided to me.

rated facility as: 8/10

its good everything it good

rated facility as: 7/10

dosing the meds.the wait times for the meds could be improved

rated facility as: 5/10

This facility is great on getting clients in quickly, and helping them make the right step towards maintenance, detox, or rehab. Also they provide enough services for someone who is struggling to stay clean and the counselors are top notch. Some things that could improve is the care of some of the clinical staff, treated more as an individual with a sickness and less like an addict/"junkie" and maybe more monitoring for onsite drug related talk or other activities that should NOT be happening in facility. Overall I would recommend this program to anyone needing to get over addiction, it has helped me kick addictions butt once and for all.

rated facility as: 8/10

They are always there to talk to me and give me good advice. They lead me in the right direction and help me accomplish my goals. Just always being there when the patient needs them.

rated facility as: 9/10

very helpful w getting me to follow through

rated facility as: 8/10

their helping me improve my live my life sober and free from drugs weighing my life down. better return call ratio

rated facility as: 7/10

i think the groups are great and very helpful. the maintenance is extremely helpful with my recovery. the only thing i think they could do better is get the big take homes at one certain time on saturdays.

rated facility as: 10/10

the MAT prog. more dosing times would be an improvement

rated facility as: 8/10

The counselors are more involved , helping as much as they can . they go beyond their job description just like the nurses and doctors to help you stay in recovery . if one person has a split they will help in any form to figure out why and to keep you focused on doing new activities to stay in recovery . everyone at the clinic listens instead of not listening .

rated facility as: 10/10

everything by me, been a great experience.

rated facility as: 10/10

Better topics that can help with recovery such as triggers, acceptance of others, dealing with emotions.

rated facility as: 8/10

helping is very good

rated facility as: 6/10

The staff is very helpul from the front to the counselors and the nursing staff. I think have a group or dicussions about maintance and the effects that it has on the mind and body. Discuss getting off the maintance the healthiest way possible.

rated facility as: 10/10

OK

rated facility as: 8/10

i feel they are doing the best they can

rated facility as: 10/10

IT COULD BE A LITTLE LESS STRICT ON SOME THINGS

rated facility as: 6/10

they do everything for the people

rated facility as: 10/10

Larger medical division for people with different ailments than addiction.

rated facility as: 7/10

helping me stay sober

rated facility as: 8/10

helping me abstain from drugs this is the first time in my life i can actually say im completly clean even from beer and mariaujana

rated facility as: 10/10

Great atmosphere. very understanding and kind. great program. .negative- dosing times

rated facility as: 8/10

they are very helpful with my soberity. i would like to have more workers that know more about the addiction issues

rated facility as: 6/10

have quicker dosing time

rated facility as: 9/10

My counselor PERSON is an amazing part of my recovery. I completely trust her with all my issues in regards to my recovery.

rated facility as: 10/10

d0iuble dosing window's, more staff member's

rated facility as: 7/10

really listen to my problems an help find solutions waiting room could be more structured

rated facility as: 10/10

they help when they make the time for us

rated facility as: 6/10

I dont have any complaints in regards to my treatment. i was seen in a short amount of time and able to progress with my recovery.

rated facility as: 10/10

COMMUNICATION

rated facility as: 8/10

im not really sure

rated facility as: 9/10

THEY OFFER ALOT OF GROUP COUNCLING AND ONE ON ONE COUNLING THEY BELIEVE IN HEALING THE WHOLE BODY NOT JUST ADDICTION. SOME OF THE RULES AND REGULATIONS COULD BE BETTER EXPLAINED

rated facility as: 8/10

more compassion to clients and underatanding

rated facility as: 7/10

just listens and care

rated facility as: 8/10

everything seems fine

rated facility as: 8/10

Good at keeping people on the right path. More of a selection of groups.

rated facility as: 8/10

Facility is doing groups and Peer Advocate are going right. A lot more understanding with addiction.

rated facility as: 5/10

JKHEFASFAS

rated facility as: 10/10