Connections, CSP - Newark

https://www.connectionscsp.org

Mission Statement: Connections Community Support Programs, Inc., provides a comprehensive array of health care, housing, and employment opportunities that help individuals and families to achieve their goals and enhance our communities. Connections provides services to those with severe and persistent mental illness, those who suffer from substance use disorders, veterans and their families, individuals with intellectual disabilities, the incarcerated, and children and families.

1423 Capital Trail
Polly Drummond Office Plaza - Building 3
Newark, DE 19711

833-886-2277

Facility Information and Features:

Affiliated
Organization :
Connections Community Support Programs, Inc.
Accreditation :
Commission on Accreditation of Rehabilitation Facilities Behavioral Health Program
Treatment
Type(s) :
SAMHSA-Certified Opioid Treatment Program (OTP), Outpatient Treatment
Substance Focus:
PCP/hallucinogens, OTC Medications (e.g., cough syrup), Opioids (prescription or heroin), Methamphetamines and other amphetamines/stimulants, Marijuana/hashish, Inhalants, Cocaine/crack, Benzodiazepines and other tranquilizers, Barbiturates and other sedatives/hypnotics, Alcohol
Special Groups Served: People who are:
  • Survivors of sexual abuse, domestic violence, or other trauma
  • Pregnant/postpartum
  • Charged with DUI/DWI
LGBTQ+ Welcoming:
Staff are trained on LGBTQ-specific needs in treatment

Insurance and Payment Options:

Payment
Options :
State-financed health insurance (other than Medicaid), Private health insurance, Military insurance (e.g., TRICARE), Medicare, Medicaid, Cash or self-payment
Insurance
Accepted :
UnitedHealth Group, Humana, Highmark, Cigna, Aetna
Offers Sliding Fee Scale :
Yes

Facility Hours:

Outpatient
Mon: 5:00AM-6:00PM
Tue: 5:00AM-6:00PM
Wed: 5:00AM-6:00PM
Thu: 5:00AM-6:00PM
Fri: 5:00AM-6:00PM
Sat: 6:00AM-12:00PM
Sun: 6:00AM-12:00PM

Data last updated 01/31/2020

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Offers same day or walk-in appointments

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Onsite
    Methadone
    Onsite
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Onsite
    Buprenorphine without naloxone (e.g., Subutex®)
    Onsite
    Buprenorphine injection
    Onsite
    Buprenorphine implant (e.g., Probuphine®)
    Onsite
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For patients, For family/friends of patients
  • Offers FDA-approved medication for alcohol use disorder
    Onsite
    Acamprosate (e.g., Campral®)
    Onsite
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
    Disulfiram (e.g., Antabuse®)
    Onsite
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Contingency Management/ Motivational Incentives
    Motivational Enhancement Therapy
    Twelve-Step Facilitation Therapy (TSF)
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Onsite
    Staff include:
    Social Worker (MSW/DSW), Peer Recovery Counselor, Nurse Practitioner (NP), Counselor (Licensed, Master's level)
    Medications offered for mental health
    Yes
  • Offers primary health care
    Onsite
    Staff include:
    Nurse Practitioner (NP)
    Offers testing for :
    Tuberculosis, Sexually Transmitted Infections (STIs), Pregnancy, HIV, Hepatitis C, Hepatitis B

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with obtaining social services (e.g., Medicaid, WIC, SSI, SSDI)
    Assistance with transportation to/from treatment
    Case management
    Domestic violence (e.g., physical, sexual, and/or emotional abuse) services
    Educational assistance (e.g., GED courses)
    Employment counseling or training
    Family services (e.g., marriage counseling, parenting training).
    Housing support
    Peer recovery support
    Spiritual support
    Wellness and health promotion (e.g., healthy eating, exercise)

Patient Reviews

Data last updated 11/21/2019

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
15%
15%
“A little”
12%
5%
“Not at all”
0%
1%

Respondents gave ratings of...
9-10
40%
46%
7-8
40%
38%
6 or lower
20%
16%

A little better
35%
25%
About the same
8%
9%
A little worse
4%
1%
Much worse
0%
1%

"No"
27%
18%

"Usually"
46%
29%
"Sometimes"
23%
13%
"Never"
0%
4%

"Usually"
38%
17%
"Sometimes"
8%
7%
"Never"
8%
2%

"No"
19%
11%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

IM not accurate on what the facility is doing right but from what I have experienced here at connections is how they have many different treatment plans that can help you throughout your treatment here at connections. I also know from prior experience that some staff could learn a bit more about respecting how they talk and treat patients here at connections or even at that being professional about the positions you applied for.. Hey we all have things that happen in our lives some more than others but this type of job field takes a lot of personal care and concern for people in need of guidance. I think it would work a lot better if they actually had a set date or goal of when being able to try and end all opium use and not need any treatment as far as a substitution for Methadone, Subutex.

rated facility as: 6/10

in my experience the counselors i've have been very good to me. everyone treats me well and respectful.

rated facility as: 8/10

I think the facility is doing a great job. as long as you want help and are willing to take accountability and help yourself at the same time I think this program works.

rated facility as: 10/10

the attitudes of the employees

rated facility as: 6/10

Everything. Stop throwing people out for using

rated facility as: 9/10