First Step Center

https://www.northpointecouncil.org

Mission Statement: Northpointe Council's mission is to provide high-quality, person-centered prevention, intervention, treatment, and recovery to those affected by substance use disorders and other addictions from the Greater Niagara Area.

2470 Allen Ave
Niagara Falls, NY 14303

716-282-1228

Facility Information and Features:

Affiliated
Organization :		 Northpointe Council
Tobacco Policy:
Not permitted
Treatment
Type(s) :
Residential Treatment
Substance Focus:
PCP/hallucinogens, OTC Medications (e.g., cough syrup), Opioids (prescription or heroin), Methamphetamines and other amphetamines/stimulants, Marijuana/hashish, Inhalants, Cocaine/crack, Benzodiazepines and other tranquilizers, Barbiturates and other sedatives/hypnotics, Alcohol
Age-Specific Programming Available:
Seniors or older adults (age 65+), Adult women (age 18+), Adult men (age 18+)
Special Groups Served: People who are:
  • Working professionals (e.g., lawyers, doctors)
  • Veterans, active duty military, or military family
  • Survivors of sexual abuse, domestic violence, or other trauma
  • Sex offenders
  • Pregnant/postpartum
  • Physically disabled
  • Parents
  • Managing co-occurring mental and substance use disorders
  • Living with HIV/AIDS
  • LGBTQ
  • Involved in criminal justice system
  • Homeless
  • Charged with DUI/DWI
LGBTQ+ Welcoming:
Staff are trained on LGBTQ-specific needs in treatment, All-gender or gender inclusive living quarters, All-gender bathroom(s) available on site

Insurance and Payment Options:

Payment
Options :
Private health insurance, Medicare, Medicaid, Cash or self-payment
Insurance
Accepted :
Wellcare, UnitedHealth Group, MVP, Independent Health Benefits Corp, Independent Health Association, Humana, Highmark, HealthNow NY, Inc., Cigna, Anthem, Aetna
Offers Sliding Fee Scale :
Yes

Facility Hours:

Residential
Mon: All Day
Tue: All Day
Wed: All Day
Thu: All Day
Fri: All Day
Sat: All Day
Sun: All Day

Data last updated 04/13/2021

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Helps patients in other ways if inpatient/residential beds are not available

    This facility:

    Refers the patient to one or more specific treatment facilities outside the organization.
    Offers outpatient services until residential treatment is available.
    Keeps a waiting list.
    Calls another treatment facility within the same organization and assists the patient in setting up an appointment with them.

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Recovery and living environment
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health
    Readiness to change

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Onsite
    Methadone
    Different Location
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Onsite
    Buprenorphine without naloxone (e.g., Subutex®)
    Onsite
    Buprenorphine injection
    Not Offered
    Buprenorphine implant (e.g., Probuphine®)
    Not Offered
    Oral Naltrexone (e.g., Depade®, Revia®)
    Not Offered
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Not Offered
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For patients, For family/friends of patients
  • Offers FDA-approved medication for alcohol use disorder
    Onsite
    Acamprosate (e.g., Campral®)
    Onsite
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
    Disulfiram (e.g., Antabuse®)
    Not Offered
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Contingency Management/ Motivational Incentives
    Mindfulness-based Relapse Prevention
    Motivational Enhancement Therapy
    Twelve-Step Facilitation Therapy (TSF)
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Will Connect Patient with Care
    Medications offered for mental health
    No
  • Offers primary health care
    Will Connect Patient with Care
    Offers testing for :
    Sexually Transmitted Infections (STIs), Pregnancy, HIV, Hepatitis B

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with obtaining social services (e.g., Medicaid, WIC, SSI, SSDI)
    Assistance with transportation to/from treatment
    Case management
    Family services (e.g., marriage counseling, parenting training).
    Housing support
    Peer recovery support
    Spiritual support
    Wellness and health promotion (e.g., healthy eating, exercise)

Patient Reviews

Data last updated 12/13/2019

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
19%
16%
“A little”
5%
5%
“Not at all”
0%
1%

Respondents gave ratings of...
9-10
43%
46%
7-8
32%
37%
6 or lower
24%
15%

A little better
31%
26%
About the same
9%
7%
A little worse
3%
1%
Much worse
0%
1%

"No"
20%
16%

"Usually"
43%
26%
"Sometimes"
14%
10%
"Never"
9%
3%

"Usually"
26%
17%
"Sometimes"
20%
6%
"Never"
3%
1%

"No"
9%
7%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

this program is great. if you are willing to work with them they will help you tremendously.

rated facility as: 9/10

This facility is very good at individual counselling. The staff is very caring.

rated facility as: 7/10
rated facility as: 10/10

the family atmosphere is nice,no negative remarks

rated facility as: 9/10

I cant think of any improvments

rated facility as: 9/10

"You're making me very comfortable and professional at your job and know what's going on and help me understand what I have to do" "everything is good"

rated facility as: 10/10

Facility is giving goood opportunity to move ahead in life if your willing to search it out. to improve would be to stay open a little longer then 10AM

rated facility as: 8/10

4

rated facility as: 9/10

I like that the facility is smaller and staff is very personable. You are on a first name basis as a patient.

rated facility as: 9/10

treating the patient as a whole mind and body.

rated facility as: 10/10

imthink they are doing a fantasic job

rated facility as: 10/10

the facility is helping people that's struggling with addicition

rated facility as: 8/10

IM BEING KEPT ON MY TOES WITH MY SOBRIETY I CANT REALLY THINK OF ANTHING TRHEY NEED

rated facility as: 9/10

first of all you can remove PERSON as directed of Northpointe. I think she has mental problems and she does not care for us as petiance

rated facility as: 0/10

I THINK THAT THE FACILITY IS DOING A GREAT JOB

rated facility as: 9/10

they are very caring and loving. they are concern about you and your feelings. they make sure that your are comfortable and answer all your needs. what I think they should do different is, splitting the doses of the people who are not comfortable through the whole day. splitting it up as a take home.

rated facility as: 10/10

Individualized treatment approach not cookie cutter.

rated facility as: 5/10
rated facility as: 8/10

" 1,saving lives. Build another large facility next to this one for treatment purposes.

rated facility as: 7/10

food and medicated treatment

rated facility as: 4/10

not sure

rated facility as: 7/10

everything is being done right.to improve the facility they can hire me and give me a job

rated facility as: 10/10

THEY ARE HELPING WITH SETTING UP THE NEXT STEP OF TREATMENT. TIME MANAGEMENT.

rated facility as: 8/10

Nothing

rated facility as: 6/10

There is nothing I would fix.I feel everything is ok I wouldn't recommend fixing a thing

rated facility as: 9/10

there there for you and on top of PROFANITY

rated facility as: 7/10

educating people om addiction

rated facility as: 6/10

Te facility is understaffed and it shows. Also, certain employees show favoritism and it is obvious.

rated facility as: 5/10

taking people in do improve the facility more fun recovery games

rated facility as: 5/10

they give prompt treatment...a gym or excersise equipment would be beneficial to some

rated facility as: 8/10

admitted me to detox and successfully detoxed me. I feel to improve the facility they can upgrade to a rehab facility.

rated facility as: 8/10

the facility is doing everything right I have nothing bad to say.

rated facility as: 10/10

better service

rated facility as: 3/10

There is nothing I would change.

rated facility as: 7/10

What this facility is doing right is maintaining a structured clean positive drug free environment. To me I like that they have set times for everything like groups, meetings, medication and times to eat which helps a person that wouldn't normally have a set schedule get adjusted to having set schedule and helps them get used to the recovery process even after they leave the facility. The only thing I think can use some improvement is the last vital check before bedtime, because medication time is at 9:00pm clients take there sleep meds only to be woken up a few hours later between 11pm to 12am to take vitals which ruins the process of the medication working.

rated facility as: 9/10

They have the right idea about recovery but I personally think they should be a rehab facility.I feel as if they only do as little as they can because their not a rehab, just a stepping stone and I feel that if they we're a rehab facility they would do a lot more to help....and I don't say this about all the counselors here because some of them go out their way to help you and prepare you for the next step...but also some do as little as they can.

rated facility as: 6/10

they treat the clients very good. Give us a more activity's too much down time.

rated facility as: 8/10