Gandara Health Center Inc

https://www.gandaracenter.org

Mission Statement: The Mission of the Gandara Health Center Inc. is to promote the well being of Hispanics, African Americans and other culturally diverse populations through innovative, culturally competent, behavioral health, prevention and educational services.

33 Arch St
Springfield, MA 01107

413-781-2234

Facility Information and Features:

Affiliated
Organization :
Gandara Center
Tobacco Policy:
Permitted in designated area(s)
Treatment
Type(s) :
Residential Treatment
Substance Focus:
PCP/hallucinogens, OTC Medications (e.g., cough syrup), Opioids (prescription or heroin), Methamphetamines and other amphetamines/stimulants, Marijuana/hashish, Inhalants, Cocaine/crack, Benzodiazepines and other tranquilizers, Barbiturates and other sedatives/hypnotics, Alcohol
Age-Specific Programming Available:
Seniors or older adults (age 65+), Adult men (age 18+)
Special Groups Served: People who are:
  • Working professionals (e.g., lawyers, doctors)
  • Veterans, active duty military, or military family
  • Survivors of sexual abuse, domestic violence, or other trauma
  • Sex offenders
  • Physically disabled
  • Managing co-occurring mental and substance use disorders
  • Living with HIV/AIDS
  • LGBTQ
  • Involved in criminal justice system
  • Homeless
  • Charged with DUI/DWI
LGBTQ+ Welcoming:
Staff are trained on LGBTQ-specific needs in treatment, All-gender or gender inclusive living quarters, All-gender bathroom(s) available on site
Other Languages Spoken:
Spanish

Insurance and Payment Options:

Payment
Options :
State-financed health insurance (other than Medicaid), Private health insurance, Medicare, Medicaid, Cash or self-payment
Insurance
Accepted :
Aetna, Baystate, BlueCross BlueShield of Massachusetts, Boston Medical Center Health Plan, Inc., Centene Corporation, Cigna, Fallon Group, Harvard Pilgrim Healthcare Group, Humana, Metropolitan Group, Neighborhood Health Plan, Tufts Health Plan, UnitedHealth Group
Offers Sliding Fee Scale :
Yes

Facility Hours:

Residential
Mon: 8:00AM-5:00PM
Tue: 8:00AM-5:00PM
Wed: 8:00AM-5:00PM
Thu: 8:00AM-5:00PM
Fri: 8:00AM-5:00PM
Sat: Closed
Sun: Closed

Data last updated 01/31/2020

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Helps patients in other ways if inpatient/residential beds are not available

    This facility:

    Refers the patient to one or more specific treatment facilities outside the organization.
    Keeps a waiting list.
    Calls another treatment facility within the same organization and assists the patient in setting up an appointment with them.

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Different Location
    Methadone
    Different Location
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Different Location
    Buprenorphine without naloxone (e.g., Subutex®)
    Different Location
    Buprenorphine injection
    Different Location
    Buprenorphine implant (e.g., Probuphine®)
    Not Offered
    Oral Naltrexone (e.g., Depade®, Revia®)
    Different Location
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Different Location
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For patients, For family/friends of patients
  • Offers FDA-approved medication for alcohol use disorder
    Different Location
    Acamprosate (e.g., Campral®)
    Different Location
    Oral Naltrexone (e.g., Depade®, Revia®)
    Different Location
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Different Location
    Disulfiram (e.g., Antabuse®)
    Different Location
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Matrix Model
    Mindfulness-based Relapse Prevention
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Different Location
    Medications offered for mental health
    No
  • Offers primary health care
    Different Location
    Offers testing for :
    Tuberculosis, Sexually Transmitted Infections (STIs), HIV, Hepatitis C

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with obtaining social services (e.g., Medicaid, WIC, SSI, SSDI)
    Assistance with transportation to/from treatment
    Case management
    Domestic violence (e.g., physical, sexual, and/or emotional abuse) services
    Educational assistance (e.g., GED courses)
    Employment counseling or training
    Housing support
    Peer recovery support
    Spiritual support
    Wellness and health promotion (e.g., healthy eating, exercise)

Patient Reviews

Data last updated 11/20/2019

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
38%
13%
“A little”
3%
4%
“Not at all”
0%
2%

Respondents gave ratings of...
9-10
32%
53%
7-8
50%
33%
6 or lower
18%
14%

A little better
26%
27%
About the same
6%
9%
A little worse
0%
1%
Much worse
0%
1%

"No"
29%
21%

"Usually"
44%
27%
"Sometimes"
15%
9%
"Never"
6%
3%

"Usually"
35%
18%
"Sometimes"
21%
6%
"Never"
3%
2%

"No"
3%
9%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

los quedamos corto en cosa para ingeril como comidad de merienda

rated facility as: 7/10

ggggggggggg

rated facility as: 7/10

DARLE MAS ATENCION A LOS PASIENTES EN CUESTION DE ALLUDAS PERSONALES NO SOLO DE ADICION

rated facility as: 8/10

not much is cared about besides food stamps rent being paid n beds being filled

rated facility as: 3/10

MORE TRUST TOWARDS THE PATIENTS WHO HAVE EARNED IT

rated facility as: 8/10