Gandara Residential Services for Women

https://www.gandaracenter.org

Mission Statement: Gandara Residential Services for Women is a treatment program wherein women who have been struggling with the disease of addiction and mental health disorders can begin to build lives free from drugs and alcohol. We strive to maintain cultural diversity in admissions, in adherence with Gandara Center Mission Statement, “The mission of Gandara Center is to promote the well-being of Hispanics, African-Americans and other culturally diverse populations, through innovative, culturally competent...

507 Appleton St
Holyoke, MA 01040

413-540-9881

Facility Information and Features:

Affiliated
Organization :
Gandara Center
Tobacco Policy:
Permitted in designated area(s)
Treatment
Type(s) :
Residential Treatment
Substance Focus:
PCP/hallucinogens, OTC Medications (e.g., cough syrup), Opioids (prescription or heroin), Methamphetamines and other amphetamines/stimulants, Marijuana/hashish, Inhalants, Cocaine/crack, Benzodiazepines and other tranquilizers, Barbiturates and other sedatives/hypnotics, Alcohol
Age-Specific Programming Available:
Adult women (age 18+)
Special Groups Served: People who are:
  • Veterans, active duty military, or military family
  • Survivors of sexual abuse, domestic violence, or other trauma
  • Pregnant/postpartum
  • Physically disabled
  • Parents
  • Managing co-occurring mental and substance use disorders
  • Living with HIV/AIDS
  • LGBTQ
  • Involved in criminal justice system
  • Homeless
  • Charged with DUI/DWI
LGBTQ+ Welcoming:
All-gender or gender inclusive living quarters, All-gender bathroom(s) available on site
Other Languages Spoken:
Spanish

Insurance and Payment Options:

Payment
Options :
State-financed health insurance (other than Medicaid), Private health insurance, Military insurance (e.g., TRICARE), Medicare, Medicaid, IHS/Tribal/Urban (ITU) funds
Insurance
Accepted :
UnitedHealth Group, Tufts Health Plan, Neighborhood Health Plan, Fallon Group, Boston Medical Center Health Plan, Inc., Baystate
Offers Sliding Fee Scale :
Yes

Facility Hours:

Residential
Mon: 8:00AM-5:00PM
Tue: 9:00AM-5:00PM
Wed: 9:00AM-5:00PM
Thu: 9:00AM-5:00PM
Fri: 9:00AM-5:00PM
Sat: Closed
Sun: Closed

Data last updated 01/31/2020

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Helps patients in other ways if inpatient/residential beds are not available

    This facility:

    Refers the patient to one or more specific treatment facilities outside the organization.
    Calls another treatment facility within the same organization and assists the patient in setting up an appointment with them.

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Methadone
    Not Offered
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Not Offered
    Buprenorphine without naloxone (e.g., Subutex®)
    Not Offered
    Buprenorphine injection
    Not Offered
    Buprenorphine implant (e.g., Probuphine®)
    Not Offered
    Oral Naltrexone (e.g., Depade®, Revia®)
    Not Offered
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Not Offered
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For patients, For family/friends of patients
  • Offers FDA-approved medication for alcohol use disorder
    Acamprosate (e.g., Campral®)
    Not Offered
    Oral Naltrexone (e.g., Depade®, Revia®)
    Not Offered
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Not Offered
    Disulfiram (e.g., Antabuse®)
    Not Offered
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Matrix Model
    Mindfulness-based Relapse Prevention
    Motivational Enhancement Therapy
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Different Location
    Medications offered for mental health
    No
  • Offers primary health care
    Different Location

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with obtaining social services (e.g., Medicaid, WIC, SSI, SSDI)
    Assistance with transportation to/from treatment
    Case management
    Domestic violence (e.g., physical, sexual, and/or emotional abuse) services
    Housing support
    Wellness and health promotion (e.g., healthy eating, exercise)

Patient Reviews

Data last updated 12/07/2019

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
19%
13%
“A little”
11%
4%
“Not at all”
0%
2%

Respondents gave ratings of...
9-10
26%
53%
7-8
48%
33%
6 or lower
26%
14%

A little better
22%
27%
About the same
15%
9%
A little worse
4%
1%
Much worse
0%
1%

"No"
33%
21%

"Usually"
41%
27%
"Sometimes"
11%
9%
"Never"
4%
3%

"Usually"
22%
18%
"Sometimes"
33%
6%
"Never"
0%
2%

"No"
11%
9%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

Gandara has gone up and down in the times that i have been here. The only thing that i can say they are doing right is keeping PERSON with the company. PERSON is an amazing woman who has helped countless addicts achieve and maintain their sobriety. Her compassion and drive to help others is what kept Gandara afloat. PERSON however, has no business working in recovery, as she so obviously shows no empathy or understanding for any of the staff or residents at GRSW. I have only had a couple of encounters with her over the years and not one of them was pleasent. The way that she treats her staff is abysmal, nevermind the clients. The recovery field is no place for someone who is looking down on others. Honestly Im shocked that she is still with the company.

rated facility as: 5/10

The staff are really compassionate and care about the well being of the patients.

rated facility as: 8/10

they give us enough freedom to be able to go out and get what we need to get done. they have some really good people who do work here and are usually willing to help us out a lot. but there are things that could be changed just like any other place. first of all, they want us all to get networks of women in recovery but now they dont use the van to bring the girls under 30 days to meetings to meet people nor do they let the girls who do have cars have anyone in their car. there are meetings nearby but it limits us to who we can meet. and i dont think the girls who have cars should be taxis for others but if they are already going to a meeting, they should be able to take a few other women with them in order for them to get to meetings that are further than the same ones within walking distance. it does seem like for some the rules are different. ive seen them give a ride to a woman who has been here over 6 months to an appointment but then someone who is just over there 30 days and was sick they gave them a hard time to get to a doctors when they were sick. the rules do change. they do a lot right here but there are also things that arent right.

rated facility as: 8/10

helping me with housing.. have more couseling time.. one on one

rated facility as: 5/10

there needs to be more communication between staff and clients

rated facility as: 5/10