Mission Statement: Our mission is to provide quality state of the art behavioral interventions for persons with chemical dependency and metal health concerns. We do this with open and honest communication, privacy, respect and a collaborative partnership to develop client centered approaches for substance abuse treatment. Our goal is to assist you in long term successful recovery

141 E Main St
Ste 205
Chicopee, MA 01020

413-271-7136

Facility Information and Features:

Affiliated
Organization :
Mindcare Agency PC
Treatment
Type(s) :
Outpatient Treatment
Substance Focus:
PCP/hallucinogens, OTC Medications (e.g., cough syrup), Opioids (prescription or heroin), Methamphetamines and other amphetamines/stimulants, Marijuana/hashish, Inhalants, Cocaine/crack, Benzodiazepines and other tranquilizers, Alcohol
Age-Specific Programming Available:
Young adults (ages 16-25), Adult women (age 18+), Adult men (age 18+)
Special Groups Served: People who are:
  • Working professionals (e.g., lawyers, doctors)
  • Veterans, active duty military, or military family
  • Survivors of sexual abuse, domestic violence, or other trauma
  • Sex offenders
  • Pregnant/postpartum
  • Physically disabled
  • Parents
  • Managing co-occurring mental and substance use disorders
  • Living with HIV/AIDS
  • LGBTQ
  • Involved in criminal justice system
  • Homeless
  • Charged with DUI/DWI
LGBTQ+ Welcoming:
Staff are trained on LGBTQ-specific needs in treatment, All-gender bathroom(s) available on site
Other Languages Spoken:
Spanish

Insurance and Payment Options:

Payment
Options :
Private health insurance, Military insurance (e.g., TRICARE), Medicaid, Cash or self-payment
Insurance
Accepted :
Wellcare, UnitedHealth Group, Tufts Health Plan, Neighborhood Health Plan, Humana, Harvard Pilgrim Healthcare Group, Fallon Group, Cigna, Boston Medical Center Health Plan, Inc., BlueCross BlueShield of Massachusetts, Aetna
Offers Sliding Fee Scale :
No

Facility Hours:

Outpatient
Mon: 8:30AM-5:00PM
Tue: 8:30AM-5:00PM
Wed: 8:30AM-5:00PM
Thu: 8:30AM-7:00PM
Fri: 8:30AM-5:00PM
Sat: Closed
Sun: Closed

Data last updated 07/06/2020

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Offers same day or walk-in appointments

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Methadone
    Not Offered
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Not Offered
    Buprenorphine without naloxone (e.g., Subutex®)
    Not Offered
    Buprenorphine injection
    Not Offered
    Buprenorphine implant (e.g., Probuphine®)
    Not Offered
    Oral Naltrexone (e.g., Depade®, Revia®)
    Not Offered
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Not Offered
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For patients, For family/friends of patients
  • Offers FDA-approved medication for alcohol use disorder
    Acamprosate (e.g., Campral®)
    Not Offered
    Oral Naltrexone (e.g., Depade®, Revia®)
    Not Offered
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Not Offered
    Disulfiram (e.g., Antabuse®)
    Not Offered
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    General health
    Intoxication and/or withdrawal potential
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Medications offered for mental health
    No
  • Offers primary health care
    Different Location
    Offers testing for :
    Tuberculosis

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Case management

Patient Reviews

Data last updated 11/27/2019

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
12%
13%
“A little”
9%
4%
“Not at all”
2%
2%

Respondents gave ratings of...
9-10
47%
51%
7-8
33%
32%
6 or lower
19%
15%

A little better
23%
28%
About the same
23%
9%
A little worse
0%
1%
Much worse
0%
1%

"No"
28%
21%

"Usually"
16%
28%
"Sometimes"
12%
10%
"Never"
7%
3%

"Usually"
19%
18%
"Sometimes"
5%
7%
"Never"
0%
2%

"No"
7%
9%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

it has good people that are helpful to talk to ..with good feed back.... more close doors for meetings one on one

rated facility as: 7/10

they truely care about their patients

rated facility as: 10/10

this facility has the most caring employees. i feel very comfortable here.

rated facility as: 10/10

Friendly, knowledgeable, trustworthy, and sincere staff. Flexible scheduling. Convenient location. Quick and accurate testing accompanied by thorough explanation of relevant results by doctor.

rated facility as: 8/10

Worcester have a great staff and there are no complaints.

rated facility as: 10/10

helping people and u need to fix parking

rated facility as: 8/10

the only issue I seem to be having is that every time I get close to my substance abuse councler they leave and I have to start all over again. It is very hard for me to trust people,and it really doesnt help when they keep leaving ,

rated facility as: 8/10

The facility have been treating me with much respect and dignity. I have grown so much being here. Speaking to PERSON and PERSON have helped me become who I am right now. And I am very grateful for that.

rated facility as: 10/10

They pay close attention to what each patient needs and are fully attentive.

rated facility as: 10/10

substance abuse councelors are allways leaving

rated facility as: 8/10

the staff here is accommodating and they are very helpful everyone here takes the time to work with me and i appropriate it

rated facility as: 10/10

I have no feedback with the facility doing anything wrong

rated facility as: 10/10

love you all here and what you have done to help me turn my life around this pat year... PERSON

rated facility as: 10/10

they are attentive

rated facility as: 9/10

they treat people with respect and are helpful cant think of anything they could do better

rated facility as: 9/10

Everything from patient treatment to respecting what we need.

rated facility as: 10/10

Treated like actual human beings and not a bill or the drug we abused staff could be faster and/or better with managing patients seen and served in a timely manner

rated facility as: 8/10

everythings going well

rated facility as: 8/10

in my opinion this place doesnt have to change at all it has been great to me since coming here

rated facility as: 10/10

2 part question: we need more groups run by peers who have at least 2 years of recovery

rated facility as: 8/10

There could be more discussions about available resources and pamplets

rated facility as: 7/10

there job

rated facility as: 6/10

I believe that they have a fantastic staff that really caters to the needs of their patients. I always see the staff with a great attitude and they really seem committed to helping the patients that they have here. At the beginning it was a bit rough, but the growing pains of a new facility are more than understandable. I think that this place is on the right track, especially with the staff that has been hired.

rated facility as: 8/10

everything perfect. very informative and professional from top to bottom.

rated facility as: 10/10

E4FRE

rated facility as: 5/10

calling in the medicine to the pharmacy. times i had to call right choice

rated facility as: 7/10

no complaints

rated facility as: 9/10

this facility could improve on a number of things, including Professionalism, Communication, Time management, etc.

rated facility as: 5/10

DOING A GREAT JOB

rated facility as: 6/10

Nothing

rated facility as: 10/10

noting

rated facility as: 4/10

offered me help with many solutions,never gave up on me always looking to improve me. outside of financial issue i do not know what could be done to improve this facility

rated facility as: 5/10

i can"t think of anything i believe should be improved but i can say that i feel very supported and cared for at this facility and i think that it has helped to have counseling available during recovery to help insure the patient staying on the right path.

rated facility as: 10/10

They always keep me even if I relapse. PERSON is a great couselor.

rated facility as: 10/10

I have only had one meeting so far.

Have learned a great deal about myself through counseling. The way my insurance charges for treatment here is expensive.

rated facility as: 9/10

????????????????????

rated facility as: 8/10

PERSON is amazing at what she does. She have given me the tools I need to be the best person I can be for myself.

rated facility as: 10/10

KJBIU

rated facility as: 6/10

staff could be better at talking

rated facility as: 7/10

THE THERAPIST LIKES TO TALK MORE THAN LISTEN

rated facility as: 5/10

The atmosphere is nice and provides a good amount of privacy. Scheduling needs a lot of improvement and the rigid policy for tardiness is a bit excessive. Therapy seems to be forced upon people.

rated facility as: 7/10

The counselor really listens to my problems and gives good advice. I don't feel like a number I feel I am really heard. no improvements

rated facility as: 10/10