Pac Program of Queens

https://www.thepacprogram.com

Mission Statement: To provide the highest quality, individualized and client centered addiction treatment

40-11 Warren Street
Queens, NY 11368

718-729-8686

Facility Information and Features:

Affiliated
Organization :
The PAC Program of Queens
Treatment
Type(s) :
Outpatient Treatment
Substance Focus:
Alcohol, Barbiturates and other sedatives/hypnotics, Benzodiazepines and other tranquilizers, Cocaine/crack, Inhalants, Marijuana/hashish, Methamphetamines and other amphetamines/stimulants, Opioids (prescription or heroin), PCP/hallucinogens
Age-Specific Programming Available:
Adolescents (ages 12-18), Adult men (age 18+), Adult women (age 18+), Young adults (ages 16-25)
Special Groups Served: People who are:
  • Treatment Following DUI/DWI
  • Involved in criminal justice system
  • LGBTQ
  • Living with HIV/AIDS
  • People with co-occurring mental health and substance use disorders
  • Survivors of sexual abuse, domestic violence, or other trauma
LGBTQ+ Welcoming:
Staff are trained on LGBTQ-specific needs in treatment
Other Languages Spoken:
Spanish

Insurance and Payment Options:

Payment
Options :
Medicaid, Private health insurance
Insurance
Accepted :
Aetna, Affinity Health Plan (Managed Care), Amida Care (Managed Care), Beacon Health Options, BlueCross BlueShield of Western NY (Managed Care), EmblemHealth (Managed Care), Empire BlueCross BlueShield, Empire BlueCross BlueShield HealthPlus (Managed Care), Fidelis Care, Fidelis Care (Managed Care), Healthfirst, Healthfirst PHSP (Managed Care), HealthNow New York, Highmark Blue Cross Blue Shield of Western New York, Humana, MetroPlus Health Plan, MetroPlus Health Plan (Managed Care), Optum, Oscar, Oxford Health Plans, UnitedHealthcare, UnitedHealthcare Community Plan (Managed Care), Visiting Nurse Service of New York (VNSNY) Choice Select Health (Managed Care), Wellcare
Offers Sliding Fee Scale :
Yes

Facility Hours:

Outpatient
Mon: 8:30AM-8:30PM
Tue: 8:30AM-8:30PM
Wed: 8:30AM-8:30PM
Thu: 8:30AM-8:30PM
Fri: 8:30AM-8:30PM
Sat: 8:30AM-8:30AM
Sun: 8:30AM-8:30PM

Data last updated 08/20/2021

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Offers same day or walk-in appointments

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Intoxication and/or withdrawal potential
    Mental health
    Readiness to change
    Recovery and living environment
    Potential to relapse
    General health

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Methadone
    Not Offered
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Not Offered
    Buprenorphine without naloxone (e.g., Subutex®)
    Not Offered
    Buprenorphine injection
    Not Offered
    Buprenorphine implant (e.g., Probuphine®)
    Not Offered
    Oral Naltrexone (e.g., Depade®, Revia®)
    Not Offered
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Not Offered
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For family/friends of patients, For patients
  • Offers FDA-approved medication for alcohol use disorder
    Acamprosate (e.g., Campral®)
    Not Offered
    Oral Naltrexone (e.g., Depade®, Revia®)
    Not Offered
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Not Offered
    Disulfiram (e.g., Antabuse®)
    Not Offered
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Community Reinforcement Approach (CRA)
    Motivational Enhancement Therapy
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    General health
    Intoxication and/or withdrawal potential
    Mental health
    Potential to relapse
    Readiness to change
    Recovery and living environment
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Onsite
    Staff include:
    Psychologist (PsD or PhD), Nurse Practitioner (NP), Physician other than psychiatrist (MD, DO), Peer Recovery Counselor, Psychiatrist (MD, DO), Social Worker (MSW/DSW)
    Medications offered for mental health
    Yes
  • Offers primary health care
    Will Connect Patient with Care
    Offers testing for :
    Tuberculosis

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with food
    Assistance with obtaining social services (e.g., Medicaid, WIC, SSI, SSDI)
    Assistance with transportation to/from treatment
    Case management
    Domestic violence (e.g., physical, sexual, and/or emotional abuse) services
    Educational assistance (e.g., GED courses)
    Employment counseling or training
    Family services (e.g., marriage counseling, parenting training)
    Housing support
    Legal aid
    Peer recovery support
    Wellness and health promotion (e.g., healthy eating, exercise)

Patient Reviews

Data last updated 01/28/2020

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
24%
17%
“A little”
0%
5%
“Not at all”
0%
1%

Respondents gave ratings of...
9-10
68%
47%
7-8
32%
38%
6 or lower
0%
15%

A little better
24%
27%
About the same
4%
7%
A little worse
0%
1%
Much worse
0%
1%

"No"
36%
17%

"Usually"
24%
27%
"Sometimes"
4%
10%
"Never"
8%
3%

"Usually"
4%
17%
"Sometimes"
4%
6%
"Never"
0%
1%

"No"
0%
8%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

They are avaliable when needed as far getting questions answered.

rated facility as: 9/10

muy buena atencion al paciente y muy atentos no sugiero eneso

rated facility as: 10/10

los consejeros de reabilitacon son exelentes personas para nuestra ayuda

rated facility as: 10/10

todo perfecto

rated facility as: 10/10

para mi esta bien como es y quw siguen a delante para el bien de la humanidad

rated facility as: 10/10