Mission Statement: Together for Recovery. Changing Lives. Saving Lives.

2400 Pine Ave
Niagara Falls, NY 14301

716-505-1060

Facility Information and Features:

Affiliated
Organization :
Horizon Health Services
Treatment
Type(s) :
Outpatient Treatment, Intensive Outpatient
Substance Focus:
PCP/hallucinogens, OTC Medications (e.g., cough syrup), Opioids (prescription or heroin), Methamphetamines and other amphetamines/stimulants, Marijuana/hashish, Inhalants, Cocaine/crack, Benzodiazepines and other tranquilizers, Barbiturates and other sedatives/hypnotics, Alcohol
Age-Specific Programming Available:
Young adults (ages 16-25), Seniors or older adults (age 65+), Adult women (age 18+), Adult men (age 18+), Adolescents (ages 12-18)
Special Groups Served: People who are:
  • Working professionals (e.g., lawyers, doctors)
  • Veterans, active duty military, or military family
  • Survivors of sexual abuse, domestic violence, or other trauma
  • Pregnant/postpartum
  • Physically disabled
  • Parents
  • Managing co-occurring mental and substance use disorders
  • Living with HIV/AIDS
  • LGBTQ
  • Involved in criminal justice system
  • Homeless
  • Charged with DUI/DWI
LGBTQ+ Welcoming:
Staff are trained on LGBTQ-specific needs in treatment

Insurance and Payment Options:

Payment
Options :
Private health insurance, Medicare, Medicaid, Cash or self-payment
Insurance
Accepted :
MVP, Independent Health Association, HealthNow NY, Inc., Emblem Health, Aetna
Offers Sliding Fee Scale :
Yes

Facility Hours:

Outpatient
Mon: 9:00AM-7:30PM
Tue: 9:00AM-7:30PM
Wed: 8:00AM-7:30PM
Thu: 8:00AM-7:30PM
Fri: 9:00AM-3:00PM
Sat: Closed
Sun: Closed

Data last updated 04/13/2021

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Offers same day or walk-in appointments

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Onsite
    Methadone
    Different Location
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Onsite
    Buprenorphine without naloxone (e.g., Subutex®)
    Onsite
    Buprenorphine injection
    Different Location
    Buprenorphine implant (e.g., Probuphine®)
    Different Location
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For patients, For family/friends of patients
  • Offers FDA-approved medication for alcohol use disorder
    Onsite
    Acamprosate (e.g., Campral®)
    Onsite
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
    Disulfiram (e.g., Antabuse®)
    Onsite
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Family Behavior Therapy
    Mindfulness-based Relapse Prevention
    Motivational Enhancement Therapy
    Twelve-Step Facilitation Therapy (TSF)
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Onsite
    Staff include:
    Social Worker (MSW/DSW), Registered Nurse (RN), Peer Recovery Counselor, Nurse Practitioner (NP), Counselor (Licensed, Master's level)
    Medications offered for mental health
    Yes
  • Offers primary health care
    Will Connect Patient with Care
    Offers testing for :
    Tuberculosis, Sexually Transmitted Infections (STIs), Pregnancy, HIV, Hepatitis C, Hepatitis B

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with obtaining social services (e.g., Medicaid, WIC, SSI, SSDI)
    Assistance with transportation to/from treatment
    Employment counseling or training
    Family services (e.g., marriage counseling, parenting training).
    Housing support

Patient Reviews

Data last updated 03/10/2020

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
17%
16%
“A little”
0%
5%
“Not at all”
0%
1%

Respondents gave ratings of...
9-10
60%
46%
7-8
36%
37%
6 or lower
4%
15%

A little better
25%
26%
About the same
2%
7%
A little worse
0%
1%
Much worse
0%
1%

"No"
10%
16%

"Usually"
29%
26%
"Sometimes"
8%
10%
"Never"
0%
3%

"Usually"
12%
17%
"Sometimes"
0%
6%
"Never"
0%
1%

"No"
4%
7%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

It’s very helpfull

rated facility as: 8/10

Everything

rated facility as: 5/10

Everything is ok

rated facility as: 9/10

100% satisified

rated facility as: 10/10

Taking care of all my needs

rated facility as: 10/10

The facility is doing great work I can only say from my visits

rated facility as: 9/10

Smaller groups

rated facility as: 8/10

Snacks during group Ceremony for graduates Patients to come back and talk

rated facility as: 6/10

No

rated facility as: 10/10

Speedy appointments

rated facility as: 8/10

Getting my life together I was lost now I have a new life

rated facility as: 10/10

Get a transportation van for people who are forced to come here

rated facility as: 7/10

N\a

rated facility as: 10/10

Have more then one tox guy

rated facility as: 10/10

Helping clients achieve their goals

rated facility as: 9/10

Very helpful keep improving

rated facility as: 10/10

Excellent counselors and variety of services. Adjust tox times

rated facility as: 9/10

It’s good

rated facility as: 10/10

Nothing they help good changing my life

rated facility as: 7/10

They done a lot for me so I think nothing more

rated facility as: 7/10

Very good

rated facility as: 10/10

Better controle of group

rated facility as: 8/10

If there are patients with bug problem make the routine better for all whom is involved

rated facility as: 7/10

I think the fact that we are an active part of deciding our treatment is the best part. Not much to improve really, it just takes someone who wants to change and to do the work in order for the treatment to be affective.

rated facility as: 10/10

I know we all have to be on time for toxs, but 25 min will be good after the toxs time.

rated facility as: 10/10

Nothimg

rated facility as: 7/10

Trash can outside

rated facility as: 10/10

Nice

rated facility as: 7/10

Great staff. Friendly great that they text you your appts.

rated facility as: 9/10

This facility is saving and changing lives, It’s helping people to become productive members of society , helping the individual to gets a better perspective on personal issues!

rated facility as: 10/10

Plenty of council available. Helpful staff as well as friendly. Great doctors

rated facility as: 10/10

More time with patients

rated facility as: 7/10

Staff is very friendly and accomodating

rated facility as: 7/10

Texting reminders of appointment is found to be very helpfull

rated facility as: 7/10

More one on one mental health treatment

rated facility as: 10/10

helpful- Recovery coaching and groups could do better- call-ins are confusing

rated facility as: 7/10

being verk kind and supportive

rated facility as: 10/10

Helping me be accountable

rated facility as: 7/10

Clean and organized, better communication

rated facility as: 9/10

Friendly caring staff, love the new Skype option, it would be great if the Skype could be done from home

rated facility as: 10/10

Everything is right

rated facility as: 10/10

Good as is

rated facility as: 10/10

Hopping keep my life together an in place

rated facility as: 7/10

Everything front staff polite understanding caring

rated facility as: 10/10

They do all they can and they go above and beyond to help people in diser need to talk they will find someone to talk to you if u really need it ... the front desk always make me feel very welcome and always make sure I get what I need and they also always put me in a good mood when feeling down espically PERSON ...

rated facility as: 9/10

everything is great

rated facility as: 10/10

Helping others

rated facility as: 9/10

Nice resource, informed counselors

rated facility as: 7/10

They are doing very good with helping I don’t know how much more they can do

rated facility as: 10/10

This facility is helping patients through medication assistance treatment for example suboxone treatment for opioid addiction. What could be done to improve this facility is pain management addiction treatment could be offered. It is extremely difficult to almost impossible for opioid dependent chronic pain patients to be accepted anywhere for pain management treatment due to the stereotypes surrounding opioid addiction.

rated facility as: 8/10

Counselors are amazing. I love that mental health is in the same building. I wish the tox times were more lenient. Also a yoga group or some kind of physical healing would be cool.

rated facility as: 9/10
rated facility as: 8/10

Excellent staff in all positions. Polite, proffessional, compassionate and welcoming. Wide range of groups covering many recovery related topics. Additional resources such asRecovery Coaches, Home Health Care workers as well as staff that can meet wiuth you off-site if circumstances prohibit you from being able to come in to the office.

rated facility as: 9/10