Providence Behavioral Health Hospital

https://www.mercycares.com

Mission Statement: The primary responsibility for each of us at the Sisters of Providence Health System is to ensure that every person we serve receives the best possible care. We do this by setting high standards for clinical quality, service quality, and safety. Our Core Values: Reverence, Commitment to those who are poor, Justice, Stewardship, and Integrity.

227 Mill St
Springfield, MA 01108

413-452-6520

Facility Information and Features:

Affiliated
Organization :		 Trinity Health Of New England
Accreditation :
The Joint Commission Hospital Accredited Program, The Joint Commission Behavioral Health Care Program, Council on Accreditation Private Organization, Commission on Accreditation of Rehabilitation Facilities Behavioral Health Program
Treatment
Type(s) :
SAMHSA-Certified Opioid Treatment Program (OTP), Outpatient Treatment, Intensive Outpatient
Substance Focus:
PCP/hallucinogens, OTC Medications (e.g., cough syrup), Opioids (prescription or heroin), Methamphetamines and other amphetamines/stimulants, Marijuana/hashish, Inhalants, Cocaine/crack, Benzodiazepines and other tranquilizers, Barbiturates and other sedatives/hypnotics, Alcohol
Age-Specific Programming Available:
Young adults (ages 16-25), Adult women (age 18+), Adult men (age 18+)
Special Groups Served: People who are:
  • Survivors of sexual abuse, domestic violence, or other trauma
  • Pregnant/postpartum
  • Physically disabled
  • Parents
  • Managing co-occurring mental and substance use disorders
  • Living with HIV/AIDS
  • LGBTQ
  • Involved in criminal justice system
  • Homeless
  • Charged with DUI/DWI
LGBTQ+ Welcoming:
Staff are trained on LGBTQ-specific needs in treatment

Insurance and Payment Options:

Payment
Options :
State-financed health insurance (other than Medicaid), Private health insurance, Military insurance (e.g., TRICARE), Medicare, Medicaid, Cash or self-payment
Insurance
Accepted :
Wellcare, UnitedHealth Group, Tufts Health Plan, Renaissance Health Services Corporation, Neighborhood Health Plan, Minuteman Health, Inc., Metropolitan Group, Humana, Highmark, HCSC Group, Harvard Pilgrim Healthcare Group, Fallon Group, Emblem Health, CVS Caremark, Cigna, Centene Corporation, Boston Medical Center Health Plan, Inc., BlueCross BlueShield of Massachusetts, Baystate, Aetna
Offers Sliding Fee Scale :
Yes

Facility Hours:

Outpatient
Mon: 6:00AM-2:30PM
Tue: 6:00AM-2:30PM
Wed: 6:00AM-2:30PM
Thu: 6:00AM-2:30PM
Fri: 6:00AM-2:30PM
Sat: 6:00AM-2:30PM
Sun: 6:00AM-2:30PM

Data last updated 04/13/2021

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Offers same day or walk-in appointments

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Onsite
    Methadone
    Onsite
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Different Location
    Buprenorphine without naloxone (e.g., Subutex®)
    Different Location
    Buprenorphine injection
    Different Location
    Buprenorphine implant (e.g., Probuphine®)
    Different Location
    Oral Naltrexone (e.g., Depade®, Revia®)
    Different Location
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Different Location
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For patients, For family/friends of patients
  • Offers FDA-approved medication for alcohol use disorder
    Different Location
    Acamprosate (e.g., Campral®)
    Different Location
    Oral Naltrexone (e.g., Depade®, Revia®)
    Different Location
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Different Location
    Disulfiram (e.g., Antabuse®)
    Different Location
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Community Reinforcement Approach (CRA)
    Contingency Management/ Motivational Incentives
    Family Behavior Therapy
    Matrix Model
    Mindfulness-based Relapse Prevention
    Motivational Enhancement Therapy
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Different Location
    Medications offered for mental health
    No
  • Offers primary health care
    Will Connect Patient with Care
    Offers testing for :
    Tuberculosis, Sexually Transmitted Infections (STIs), Pregnancy, HIV, Hepatitis C, Hepatitis B

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Family services (e.g., marriage counseling, parenting training).
    Spiritual support
    Wellness and health promotion (e.g., healthy eating, exercise)

Patient Reviews

Data last updated 01/22/2020

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

This facility has not reached the 20 submission minimum threshold to display patient feedback.

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

This facility has not reached the 20 submission minimum threshold to display patient feedback.