Right Choice Health Group, LLC

https://www.rightchoicehealthgroup.com

Mission Statement: It is the mission of Right Choice Health Group to: ● Help to reclaim disordered lives ● ENCOURAGE individual responsibility, positive behavior, and personal growth ● STRENGTHEN families and communities ● SAFEGUARD public health ● PROMOTE a drug-free society through medication-assisted treatment (MAT), prevention, education and training, research, and advocacy

70 Court St
Ste 3
Westfield, MA 01085

413-729-4200

Facility Information and Features:

Affiliated
Organization :
Right Choice Health Group, LLC
Treatment
Type(s) :
Outpatient Treatment
Substance Focus:
PCP/hallucinogens, OTC Medications (e.g., cough syrup), Opioids (prescription or heroin), Methamphetamines and other amphetamines/stimulants, Marijuana/hashish, Inhalants, Cocaine/crack, Benzodiazepines and other tranquilizers, Barbiturates and other sedatives/hypnotics, Alcohol
Age-Specific Programming Available:
Seniors or older adults (age 65+), Adult women (age 18+), Adult men (age 18+)
Special Groups Served: People who are:
  • Working professionals (e.g., lawyers, doctors)
  • Veterans, active duty military, or military family
  • Survivors of sexual abuse, domestic violence, or other trauma
  • Sex offenders
  • Pregnant/postpartum
  • Physically disabled
  • Parents
  • Managing co-occurring mental and substance use disorders
  • Living with HIV/AIDS
  • LGBTQ
  • Involved in criminal justice system
  • Homeless
  • Charged with DUI/DWI
LGBTQ+ Welcoming:
Staff are trained on LGBTQ-specific needs in treatment, All-gender bathroom(s) available on site
Other Languages Spoken:
Spanish, Arabic

Insurance and Payment Options:

Payment
Options :
Private health insurance, Military insurance (e.g., TRICARE), Medicare, Medicaid, Cash or self-payment
Insurance
Accepted :
Wellcare, UnitedHealth Group, Tufts Health Plan, Neighborhood Health Plan, Humana, Harvard Pilgrim Healthcare Group, Fallon Group, Cigna, Boston Medical Center Health Plan, Inc., BlueCross BlueShield of Massachusetts, Aetna
Offers Sliding Fee Scale :
No

Facility Hours:

Outpatient
Mon: 8:30AM-7:00PM
Tue: 8:30AM-5:00PM
Wed: 8:30AM-5:00PM
Thu: 8:30AM-5:00PM
Fri: 8:30AM-5:00PM
Sat: Closed
Sun: Closed

Data last updated 04/13/2021

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Offers same day or walk-in appointments

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Potential to relapse
    Intoxication and/or withdrawal potential
    General health
    Mental health
    Readiness to change
    Recovery and living environment

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Onsite
    Methadone
    Not Offered
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Onsite
    Buprenorphine without naloxone (e.g., Subutex®)
    Onsite
    Buprenorphine injection
    Onsite
    Buprenorphine implant (e.g., Probuphine®)
    Different Location
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For patients, For family/friends of patients
  • Offers FDA-approved medication for alcohol use disorder
    Onsite
    Acamprosate (e.g., Campral®)
    Onsite
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
    Disulfiram (e.g., Antabuse®)
    Onsite
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Will Connect Patient with Care
    Medications offered for mental health
    No
  • Offers primary health care
    Will Connect Patient with Care
    Offers testing for :
    Tuberculosis, Sexually Transmitted Infections (STIs), Pregnancy, HIV, Hepatitis C, Hepatitis B

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with transportation to/from treatment
    Case management

Patient Reviews

Data last updated 11/21/2019

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
0%
13%
“A little”
0%
4%
“Not at all”
4%
2%

Respondents gave ratings of...
9-10
81%
51%
7-8
11%
32%
6 or lower
7%
15%

A little better
33%
28%
About the same
7%
9%
A little worse
0%
1%
Much worse
4%
1%

"No"
26%
21%

"Usually"
7%
28%
"Sometimes"
4%
10%
"Never"
4%
3%

"Usually"
15%
18%
"Sometimes"
0%
7%
"Never"
0%
2%

"No"
4%
9%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

they have an amazing staff here PERSON, PERSON and PERSON are all fantastic. They make me feel really comfortable when I come here and always try to help. The staff here couldn't be any better

rated facility as: 10/10

in my opinion this place is great and doesnt need to change anything

rated facility as: 10/10

they talk to you very good listeners and give the best advice and dont judge

rated facility as: 10/10

se preocupan por las personas

rated facility as: 10/10

everything perfect. very informative and professional from top to bottom.

rated facility as: 10/10

this place has givin me the best treatment that i have received so far on the road of treatment of my recovery i cannot think of any improvements this place needs at this time

rated facility as: 10/10

they are respectful and helpful. i cant think of anything they could do better

rated facility as: 9/10

They are doing a lot of things right, I really believe that they care a lot about the patients that they have here. They really care and seem to respect every person that walks through the door. Happy to be a patient here.

rated facility as: 8/10

answer all my questions

rated facility as: 9/10

Very friendly. Seem to really care about my recovery.

rated facility as: 10/10

They are very attentive to my needs as far as helping rescheduling appointments when needed and working with me to better my recovery

rated facility as: 8/10

therejob

rated facility as: 10/10

staff is helpful, caring, and genuienly care about patient

rated facility as: 10/10

The facility has been wonderful. The Doctor listens to all my needs and you can tell he really cares about the patients here. He actively listens when i speak and pushes me to do the best and stay the healthiest i can.

rated facility as: 10/10

everything is right right choice is in need of no improvements

rated facility as: 6/10

Since I started at this clinic the staff have been extremely friendly and caring. The environment of the clinic makes a huge difference in my path to recovery and I always feel comfortable when I come here. As of now, I have no problems or issues with Right Choice.

rated facility as: 10/10

The facility doesn't make a big deal if you're a few minutes late. I've been late and they take me right in. It's really helpful. The staff actually cares about you and treats you like family. It's definitely one of the better facilities.

rated facility as: 10/10

Very passionate and friendly. Helps me set and achieve goals.

rated facility as: 10/10

they are the best treatment center around!!! Everyone is super helpful and very nice!!! PERSON, PERSON,PERSON are amazing and I am doing so much better now because of them and this place!!! PERSON is a awesome doctor as well!!

rated facility as: 10/10

n

rated facility as: 2/10

The staff here are very kind, friendly, helpful and you can tell that they truly care about helping people and they want to see them succeed. they actually treat us like human beings not just a patient number or a number. I have been coming here for services for almost a year and ever since my first day they have all made me feel like family. especially PERSON, PERSON, PERSON and PERSON they all truly care about us.They go above and beyond and they take time to actually talk to us and they want to know how were doing and if there is anything they can do to help us. i love it here i feel safe and accepted and cared about.

rated facility as: 10/10

they council patients and help them improve their lives with knowledge and patience. there is nothing more to really improve. they cover all.

rated facility as: 10/10

i feel everything

rated facility as: 10/10

The staff is great. I dont feel it needs any improvements.

rated facility as: 10/10

I love the fact that I feel like staff truly cares about me and my recovery. I feel like they really are there for me to help in any way that they can, because there are many facilities where staff just treats you like a "number" if you will. I feel like other places look at people in recovery as if they are scumbags. I honestly can't think of anything at the moment that could improve this facility. Keep up the good work; I love you guys!!!

rated facility as: 10/10

nothing at all

rated facility as: 10/10

They are super vigilant about making sure you get your counselling and meet all your requirments for treatments I wish they offered Peer Supports.

rated facility as: 8/10