Mission Statement: To improve the lives of people with opioid or alcohol addiction through respectful, compassionate and effective treatment.

121 Lincoln St
Worcester, MA 01605

508-890-0990

Facility Information and Features:

Affiliated
Organization :
SaVida Health/SaVida Agency
Accreditation :
Council on Accreditation Private Organization
Treatment
Type(s) :
Outpatient Treatment, Intensive Outpatient
Substance Focus:
Opioids (prescription or heroin), Alcohol
Age-Specific Programming Available:
Adult women (age 18+), Adult men (age 18+)
Special Groups Served: People who are:
  • Pregnant/postpartum
  • Managing co-occurring mental and substance use disorders
LGBTQ+ Welcoming:
All-gender bathroom(s) available on site
Other Languages Spoken:
Spanish

Insurance and Payment Options:

Payment
Options :
State-financed health insurance (other than Medicaid), Private health insurance, Military insurance (e.g., TRICARE), Medicare, Medicaid, IHS/Tribal/Urban (ITU) funds, Cash or self-payment
Insurance
Accepted :
Wellcare, UnitedHealth Group, Tufts Health Plan, Neighborhood Health Plan, Minuteman Health, Inc., Humana, HCSC Group, Harvard Pilgrim Healthcare Group, Fallon Group, CVS Caremark, Cigna, Centene Corporation, Boston Medical Center Health Plan, Inc., BlueCross BlueShield of Massachusetts, Baystate, Aetna
Offers Sliding Fee Scale :
Yes

Facility Hours:

Check with Facility

Data last updated 07/06/2020

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Offers same day or walk-in appointments

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Onsite
    Methadone
    Not Offered
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Onsite
    Buprenorphine without naloxone (e.g., Subutex®)
    Onsite
    Buprenorphine injection
    Onsite
    Buprenorphine implant (e.g., Probuphine®)
    Not Offered
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For patients, For family/friends of patients
  • Offers FDA-approved medication for alcohol use disorder
    Onsite
    Acamprosate (e.g., Campral®)
    Onsite
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
    Disulfiram (e.g., Antabuse®)
    Onsite
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Community Reinforcement Approach (CRA)
    Contingency Management/ Motivational Incentives
    Family Behavior Therapy
    Matrix Model
    Mindfulness-based Relapse Prevention
    Motivational Enhancement Therapy
    Twelve-Step Facilitation Therapy (TSF)
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Onsite
    Staff include:
    Social Worker (MSW/DSW), Counselor (Licensed, Master's level)
    Medications offered for mental health
    Yes
  • Offers primary health care
    Will Connect Patient with Care
    Offers testing for :
    Tuberculosis, Pregnancy, HIV, Hepatitis C, Hepatitis B

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with childcare
    Assistance with obtaining social services (e.g., Medicaid, WIC, SSI, SSDI)
    Assistance with transportation to/from treatment
    Case management
    Domestic violence (e.g., physical, sexual, and/or emotional abuse) services
    Educational assistance (e.g., GED courses)
    Employment counseling or training
    Family services (e.g., marriage counseling, parenting training).
    Housing support
    Legal aid
    Peer recovery support
    Spiritual support
    Wellness and health promotion (e.g., healthy eating, exercise)

Patient Reviews

Data last updated 01/30/2020

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
3%
13%
“A little”
0%
4%
“Not at all”
0%
2%

Respondents gave ratings of...
9-10
67%
51%
7-8
27%
32%
6 or lower
6%
15%

A little better
3%
28%
About the same
6%
9%
A little worse
3%
1%
Much worse
0%
1%

"No"
31%
21%

"Usually"
19%
28%
"Sometimes"
9%
10%
"Never"
0%
3%

"Usually"
16%
18%
"Sometimes"
3%
7%
"Never"
0%
2%

"No"
19%
9%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

door on bathroom

rated facility as: 10/10

This place is wonderful

rated facility as: 10/10

Caring for patients well being.

rated facility as: 10/10

Friendly staff but a lot of staff has come and gone over the past almost 3 years I've been going there. PERSON who used to work as the receptionist and ran the whole office got a bum deal when Savida took over. Now all she does is sit in that little room collecting urine and counting empty films all day. She is underappreciated. Every person I see is very nice. There has been a few times I was missing a empty film wrapper and they didn't say anything to me, the only reason I found out is because I found it after my appointment. This has happened 3 times. If my count is off, I want to know. I am very careful with saving the empty wrappers.

rated facility as: 8/10

I feel that all is going good at this time...

rated facility as: 8/10

Staff are prompt and friendly

rated facility as: 10/10
rated facility as: 10/10

Since becoming SAVIDA health the improvement which has created a level if professionalism and an inviting atmosphere with some new personnel and a welcoming staff . I have been reduced to monthly visits and appreciate the help and guidance. The waiting room and office areas are now aesthetically pleasing with a noticeable makeover The waiting time has been cut in 1/2 . The appointments now move efficiently thanks to the professional staff .

rated facility as: 10/10

Helpful...they are flexible with scheduling and the np listens and helps with any questions and substance related issues

rated facility as: 10/10
rated facility as: 10/10

More therapists on staff

rated facility as: 9/10

they are so quick to see me- no wait time. They know my name and everyones names. love them

rated facility as: 10/10

Collecting empty wrappers for counting at every visit is a pain.

rated facility as: 9/10

They are great! Always running on time and see me early if needed

rated facility as: 10/10

The soboxone is in a package of foil and with the PERSON combined together is not the correct way to package because the narcan is eating up the buphernorfine and it kills the potency of the opiod that is the narcans job it also can kill the potency of sych meds the foil is bad idea and it has to be sold within a month the pill form last longer it is a known fact that narcan is used to decrease meds in an overdose i think it should be swolled so each substance can be divided in the correct areas of the body my soboxone is eating up my meds so i vote for subatex.

rated facility as: 3/10

SaVids staff offer respect, patience, compassion and create a safe environment. I’d like to see the counseling portion of the facility expanded.

rated facility as: 8/10

They staff are great!! If there is ever an issue and it's very rare that there is one, they handle it promptly. They could work on getting back to people in a timely fashion. Sometimes calls should not be made at the end of the day, especially when it involves medication or problems with medication at pharmacy.

rated facility as: 8/10

Get staff that speaks Spanish

rated facility as: 10/10

The people in this office genuinely care about their patients and it shows. Everyone there knows your name and is rooting for you to succeed. There is no other suboxone office like this.

rated facility as: 10/10

Good wait time

rated facility as: 8/10

Everything at the facility is great. I have not drank on 8 months!

rated facility as: 9/10

The staff have been kind understanding and keep patients accountable for maintaining treatment

rated facility as: 10/10

Everything is great!

rated facility as: 10/10

My therapist PERSON is fantastic. He has helped me over alot of hurdles. PERSON and PERSON are so easy to talk to. I have been clean and sober since I transitioned from methadone and i credit the staff at Savida health. PERSON at the front desk is quick and efficient. She always has a smile on her face. No matter what mood Im in when I walk in everything changes by the time I leave. I cant think of anything to change. I love Savida and owe my sobriety to them. Thank you

rated facility as: 10/10

Everyone is really nice. I understand there a rules and regulations to follow but when a patient has followed everything to the letter and in the time frame it’s supposed to be done, it would be nice to have a little flexibility and be worked with.

rated facility as: 7/10

The staff at Lincoln st in Worcester is fantastic- empathetic and treat you with dignity.

rated facility as: 6/10

Stop randoms drug test after your over 2 weeks the yearly 2 randoms

rated facility as: 8/10

Idk

rated facility as: 8/10

Can't think of anything

rated facility as: 7/10

They are very interactive in our(patients) lives, all staff are very committed to our treatment

rated facility as: 10/10

They r caring and understanding and helpful

rated facility as: 10/10

permanent staff

rated facility as: 10/10

Compassion.... they really care.

rated facility as: 10/10