Mission Statement: In partnership with patients, families, and the community, we promote recovery from substance use and mental health disorders through holistic, person-centered care that values diversity, teaching, and research.

2613 W Henrietta Rd
Ste C
Rochester, NY 14623

585-275-3161

Facility Information and Features:

Affiliated
Organization :
Univeristy of Rochester
Accreditation :
The Joint Commission Hospital Accredited Program, The Joint Commission Behavioral Health Care Program
Treatment
Type(s) :
SAMHSA-Certified Opioid Treatment Program (OTP), Outpatient Treatment
Substance Focus:
PCP/hallucinogens, OTC Medications (e.g., cough syrup), Opioids (prescription or heroin), Methamphetamines and other amphetamines/stimulants, Marijuana/hashish, Inhalants, Cocaine/crack, Benzodiazepines and other tranquilizers, Barbiturates and other sedatives/hypnotics, Alcohol
Age-Specific Programming Available:
Young adults (ages 16-25), Adult women (age 18+), Adult men (age 18+), Adolescents (ages 12-18)
Special Groups Served: People who are:
  • Survivors of sexual abuse, domestic violence, or other trauma
  • Pregnant/postpartum
  • Parents
  • Managing co-occurring mental and substance use disorders
  • Involved in criminal justice system
  • Charged with DUI/DWI
LGBTQ+ Welcoming:
All-gender bathroom(s) available on site
Other Languages Spoken:
Spanish

Insurance and Payment Options:

Payment
Options :
Private health insurance, Military insurance (e.g., TRICARE), Medicare, Medicaid, Cash or self-payment
Insurance
Accepted :
UnitedHealth Group, MVP, Independent Health Association, Humana, HealthNow NY, Inc., Anthem, Aetna
Offers Sliding Fee Scale :
Yes

Facility Hours:

Outpatient
Mon: 6:15AM-7:00PM
Tue: 6:15AM-7:00PM
Wed: 6:15AM-7:00PM
Thu: 6:15AM-7:00PM
Fri: 6:15AM-5:00PM
Sat: 7:00AM-11:00AM
Sun: Closed

Data last updated 04/13/2021

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Offers same day or walk-in appointments

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Onsite
    Methadone
    Onsite
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Onsite
    Buprenorphine without naloxone (e.g., Subutex®)
    Onsite
    Buprenorphine injection
    Onsite
    Buprenorphine implant (e.g., Probuphine®)
    Onsite
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For patients, For family/friends of patients
  • Offers FDA-approved medication for alcohol use disorder
    Onsite
    Acamprosate (e.g., Campral®)
    Onsite
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
    Disulfiram (e.g., Antabuse®)
    Onsite
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Family Behavior Therapy
    Mindfulness-based Relapse Prevention
    Motivational Enhancement Therapy
    Twelve-Step Facilitation Therapy (TSF)
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    Recovery and living environment
    Readiness to change
    Potential to relapse
    Mental health
    Intoxication and/or withdrawal potential
    General health
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Onsite
    Staff include:
    Registered Nurse (RN), Psychiatrist (MD, DO), Physician other than psychiatrist (MD, DO), Peer Recovery Counselor, Nurse Practitioner (NP), Counselor (Licensed, Master's level)
    Medications offered for mental health
    Yes
  • Offers primary health care
    Different Location
    Offers testing for :
    Tuberculosis, Pregnancy, HIV, Hepatitis C, Hepatitis B

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with obtaining social services (e.g., Medicaid, WIC, SSI, SSDI)
    Assistance with transportation to/from treatment
    Case management
    Educational assistance (e.g., GED courses)
    Employment counseling or training
    Family services (e.g., marriage counseling, parenting training).
    Housing support
    Peer recovery support
    Spiritual support
    Wellness and health promotion (e.g., healthy eating, exercise)

Patient Reviews

Data last updated 02/14/2020

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
16%
16%
“A little”
4%
5%
“Not at all”
2%
1%

Respondents gave ratings of...
9-10
42%
46%
7-8
42%
37%
6 or lower
14%
15%

A little better
29%
26%
About the same
8%
7%
A little worse
1%
1%
Much worse
0%
1%

"No"
20%
16%

"Usually"
37%
26%
"Sometimes"
12%
10%
"Never"
5%
3%

"Usually"
33%
17%
"Sometimes"
9%
6%
"Never"
2%
1%

"No"
10%
7%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

puedo ver a mi consejera tanto como yo queira

rated facility as: 10/10

me PERSON

rated facility as: 10/10

They respect my choices but make sure I'm safe

rated facility as: 10/10

Me PERSON a estar limpio

rated facility as: 10/10

todo

rated facility as: 10/10

They help with individual sessions and nurse sessions for drug use and mental health

rated facility as: 10/10

PERSON me ayuda

rated facility as: 9/10

they push you to better yourself and they help keep you focused on your goals. Ive never been this facility this organized and well run so I have nothing to compare it to. I feel they are doing well.

rated facility as: 9/10

When support is needed, my therapist will always make herself available. They make sure to ask what can we do to help you. I also love how they individualize what we need instead of grouping us as a whole.

rated facility as: 10/10

I think the program is great, it saved my life. it has helped me with coping skills and how to talk to others.

rated facility as: 10/10

my experience has been excellent. my expertice is to limited to offer any suggestions

rated facility as: 9/10

I think the rules ang guidelines for couples in the program together, especially domestic violence situations, should be reviewed regularly because my confidentiality was broken a few times

rated facility as: 7/10

Providing me with counseling and support especially during my hardest times. I think the facility can open another window for methadone dosing in the morning.

rated facility as: 7/10

I think art therapy would be a great addition. or some kind of hands on group

rated facility as: 9/10

don't change a thing

rated facility as: 10/10

Accommodates various situations.

rated facility as: 9/10

They cared a lot about me during my pregnancy, made sure I was getting the best care possible. They truly care about their patients.

rated facility as: 9/10
rated facility as: 5/10

not having a wait list..

rated facility as: 7/10

the treatment here is very comprehensive. they could pay more attention to mental health issues.

rated facility as: 9/10

The social workers are extremely compassionate and knowledgeable. It is a safe place to talk about issues.

rated facility as: 9/10

I think they aew doing pretty much every thing they can do, in the beginning I didn't like my counselor and felt very dismissed. Now I feel like since they have switched my counselor everything is much better,

rated facility as: 8/10

not awesome we are all lyers maybe most but not all

rated facility as: 9/10

All therapist should follow the same guidelines and there should be more supervision over new therapist and their decision making. All patients should be treated the same.

rated facility as: 2/10

I think thing are good here...its just that you have to be in here for more than a hour in if you been in other facility its not that long...

rated facility as: 7/10

open more windows for dosing more testing more accountability

rated facility as: 3/10

Very supportive, lots of opportunities for alternative care, and caring staff.

rated facility as: 10/10

I haven't had any disappointments from this facility. I do think that it should be less strict as far as needing to ask for permission to use the rest room and when it comes to getting take home bottles I think they should be more lenient.

rated facility as: 9/10

more understanding

rated facility as: 7/10

get patients comfortable way sooner takes way to long to get ur self moving forward in ur program if ur going thru withdraw its so hard to move forward and keep a positive mind to continue to be a sober citicen

rated facility as: 7/10

In group you should be allowed to go to the bathroom

rated facility as: 6/10

stop letting more people in or give PERSON,es easier

rated facility as: 7/10

BEING AWARE OF THERE PAITIENCE.TAKE CLASES ON NA

rated facility as: 6/10

maybe more dispensing windows

rated facility as: 8/10

my therapist is very understanding and compassionate

rated facility as: 7/10

the facility is doing a great job. If anything I think they should just allow bathroom breaks during group but other then that that's all

rated facility as: 10/10

being more understanding about how much time it takes to become sober. different people takes different time frames to do so

rated facility as: 5/10
rated facility as: 9/10

listening and guiding patient

rated facility as: 8/10

Taking the proper steps to make sure my home life is stable and counseling me on ways to better cope with substance use and ways to cope daily. Something that can be done to improve this facility is better communication between the facility and the patients, some days its hard to reach out and get a response back as needed.

rated facility as: 10/10

expanding the hours of dosing and making the counslers more available for their patients.. to improve the facility I would recommend opening a 3 window.

rated facility as: 9/10

think everyting is good

rated facility as: 10/10

don't know

rated facility as: 8/10

im here for probation, seems like they are helping people. I just don't need it.idk.

rated facility as: 7/10

theythave tried to make the wait shorter and understand the needs better

rated facility as: 8/10

PERSON

rated facility as: 10/10

It gives me an opportunity to talk with other users. It allows me to express my feelings to others that can relate to my situation. I get feedback and the benefit of hearing others experiences.

rated facility as: 7/10

the firing of a non productive counselor was a smart move. availability program services based on insurance is ASSININE, and questionable at best.

better treatment for menthal health

rated facility as: 10/10

Easy to talk to and they really listen

rated facility as: 10/10

nothing

rated facility as: 9/10

Helping me stay on a path of sustained recovery

rated facility as: 9/10

all the rules you have in place definitely helps keep it in order and makes it nice to come. you get in and out. the workers are nice and certain ones will do there best to help you with what you need.

rated facility as: 8/10

I feel that my needs are important to the staff and I am not treated like a statistic. transportation has been a problem for me in the past and medical moters wont help me and I have never used the bus ever. I wish there were more options for transportation

rated facility as: 9/10

They tailor their treatment per patient because with addiction being so across the board, it doesn't have just one way to recovery. what could be improved is a very clear line for front desk

rated facility as: 10/10

Tienen muchos grupos. Mi terapista habla espanol y tiene muchas horas disponibles.

rated facility as: 10/10

the program helps me stay away from drugs. sometimes too many groups

rated facility as: 10/10

more windows for dosing

rated facility as: 8/10

THEY HAVE REDONE THE HOURS FOR DOSING, MY COUNSLER HAVE GONE ABOVE AND BEYOND FOR ME WHEN NEEDED THE STAFF HAVE BEEN VERY HELPFUL.. I WOULD DEFIENTLY RECOMMEND OPENING A 3RD WINDOW FOR DOSING SO ITS NOT SO CROWDED AND I WOULD ALSO RECCOMEND CERTAIN HOURS FOR WORKERS TO DOSE..

rated facility as: 7/10

The staff at this facility is very good. They are always kind and helpful with any problem that arises. I think the groups are extremely well organized and focused on being attentive to each individuals needs.

rated facility as: 8/10

maybe more groups led by the patients. groups that help with everyday life; how to budget money, just everyday life things, like the basic tools to live healthy and stress free

rated facility as: 7/10

Everyone here has been rather helpful thus far. I think there could be some improvements with getting in a couple minutes late and actually getting help not just turned away.

rated facility as: 5/10

THEY HAVE EXPANDED THE HOURS FOR DOSING THEY HAVE BEEN VERY HELPFUL IN HELPING OTHERS DURING THEIR DIFFICULT TIME.. I WOULD RECOMMEND MY COUNSLER BE ACKNOWLEDGE FOR GOING ABOVE AND BEYOND WITH HER JOB AND I WOULD ALSO LIKE TO SEE THE CLINIC ACKNOWLEDGE CERTAIN HOURS FOR DOSING TO WORKERS ON THE WORKERS LIST SO THE WORKERS DONT HAVE TO SIT AND WAIT FOR HOURS DUE TO OVER COMPASSITY...

rated facility as: 9/10

The counselors and staff need to start treating every patient the SAME; it's not fair that rules are broken or exceptions are made for some patients but not others. An example of this is, letting some people who are constantly late (and are not pregnant) in to dose past dosing hours. Others may be late one time, but are allowed to get their medication. This is very frustrating to patients here.

rated facility as: 3/10

helping others.

rated facility as: 9/10

This facility runs a tight ship which I like. Staff is very dedicated and genuinely concerned with patients recovery.

rated facility as: 9/10

I don't feel this place is bad they usually are available for support. the only time I had issues was when I was getting out of inpatient in Pa, due to no one answering the phone I had to stay inpatient longer.

rated facility as: 9/10

sorry, decline to anwser

rated facility as: 8/10
rated facility as: 8/10

I have been here for over 90 days and still have not gotten to a comfortable dose. I feel that in that amount of time I should have been well comfortable by now. The process of getting the correct methadone dose and getting increases takes way too long when the video at orientation the main concern and pain priority is to get each patient comfortable.

rated facility as: 7/10

nothing

rated facility as: 7/10

the methadone program has saved my life, and given my family their son back. I believe some people ruin the clinic for others, ie; locked bathrooms and smoking rules that target only some people while not others. Some of those rules are out of the clinic hands, however they have the ability to tell these other agencies federal state and other wise what is causing problems and finding better solutions then punative one that hurt the chances of survival on the street

rated facility as: 7/10

Good Counselors

Fine for me

rated facility as: 8/10

keeping me alive and safe

rated facility as: 6/10

making sure you show up and participate

rated facility as: 8/10

they are good about putting the patient first and doing whats best by us even if we don't agree

rated facility as: 8/10

This facility is great! The staff and counselors here obviously care about the individual and not just about a paycheck. They make sure that you are taken care of in all aspects and they continue to work with you if you are struggling. They don't just kick you out if you make a mistake. And they are very clear about what options you have and what can be done for you. I love Strong Recovery and I would not be where I am had it not been for this facility. The one thing I would say could definitely be improved would be the wait times and the protocol and procedures for Methadone dosing and dispensing. The current system takes way too long and bottlenecks far too often.

rated facility as: 8/10

This facility provides life saving services but a lot of the staff and higher up supervisors focus on petty issues rather than dealing with the big picture.

rated facility as: 6/10

they are good about confidentiality but it needs to be more secure in the waiting area

rated facility as: 8/10

doing everything ok

rated facility as: 9/10

counselors are great and the methadone is helping me so much

rated facility as: 10/10

Being able to provide methadone to me has possibily saved my life. I do not know where I would be now if I was not able to stop withdrawl on a consistant basis like the facility provides. In general this makes this facility the best thing available to any herion addict. Despencing is done right I really wish wait times for despecing could be improved. There is a lot of wait time which can be extremely frustrating

rated facility as: 8/10

the facility could use an extra dosing window for methadone and speed up the process. The way the doctors only increase your dose by 5 milligrams at a time when trying to find your right dose is also a little time consuming.

rated facility as: 7/10

you could Saturdays better by somehow moving dosing quicker.

rated facility as: 7/10

more resources for clients needs

rated facility as: 8/10

a lot of the rules here are hypocritical to what is taught. I also think that sometimes this business loses touch with the actual realities of life for an addict and their family, and instead of changing to accommodate the patients you cling to how you wish things were or should be.

rated facility as: 8/10

mentalhealthandmysoberity

rated facility as: 8/10

the facility is helping me with the methadone even though I am not at a stable dose I recently overdosed so this is 2 times in 3 years but ekgs would be the best thing for this place.

rated facility as: 6/10
rated facility as: 8/10

The counselors are very exceptional in assistance with advancing in recovery and planning for th4e future. What needs to be improved is how busy days are handled by the waiting room staff.

rated facility as: 7/10
rated facility as: 1/10

keep me kleen

rated facility as: 10/10

I think you should get more pyciatrist

rated facility as: 7/10

there doing good.

rated facility as: 6/10

they could make dosing a little faster and easier. try to improve that but I am happy with everything else

rated facility as: 8/10

Friendly/Understanding staff who wants to see all succeed.

rated facility as: 8/10

giving patients there medication is always the right thing they do right and to improve would be letting the patients be comfortable with their counselor and if they are not then should be able to get one they are comfortable with

rated facility as: 7/10

I think the facility is great

rated facility as: 9/10

-I believe that every counselor should treat each and every patient the same -I think that early recovery counselors should have a past history of addiction and be able to talk about it.

rated facility as: 9/10

~Doing right: -Committed to their patients -Helpful resources available -Mental health treatment available ~Improvements: -Have more than 2 doing windows -Easier(not as strict) requirements for take homes.

rated facility as: 7/10

should be harm reduction

rated facility as: 6/10

genuinely care about the patients

rated facility as: 4/10

This facility in my experience has been fantastic with regard to communication. I personally had an RN go above an beyond with an insurance issue I had, this RN worked extremely hard to make sure I was still able to receive my Vivatrol injection...THANK YOU!!! I have enjoyed working with all therapist as well and truly appreciate their understanding when it comes to "life matters" work ect. I am fortunate enough to have a great rapport with my individual therapist and love that the professionals here have several different approaches to assist in my recovery!

rated facility as: 8/10

security crackdown

rated facility as: 10/10

it is fine

rated facility as: 8/10

opening there doors to as many people who want or need treatment as possible

rated facility as: 7/10

They are very into what I need for my recovery as an individual.

rated facility as: 9/10

I think they are very well put together the staff here has been nothing but amazing to me

rated facility as: 10/10

It's very nice and comforting when you walk in the door and the secretaries know you by name. Security is friendly. The staff is great!

rated facility as: 10/10

access to providers my counselor very attentive to my needs goes xtra mile

rated facility as: 8/10

everything,groups,treatment,everything they can to help.

rated facility as: 9/10

I don't feel at this time that there is anything being done wrong

rated facility as: 10/10

Harm reduction

rated facility as: 7/10

Group sessions are helpful

rated facility as: 7/10

They need a quicker system for disposal of methadone. Maybe another window!

rated facility as: 6/10

right- keeping people sober Improvements- I have no complaints

rated facility as: 8/10

right- giving medication To improve- open another window, extend dispensing hours, more efficient nurses

rated facility as: 2/10

right- everything Improvements- longer window for workers

rated facility as: 10/10

Time management for the people who are working and who is not working. for example, call people who is working first and if there is none then call people who is not working with different color of tickets. Been late for work few times because when I came to facility, they just finished call the people who is not working and it force me back in the line instead up front.

rated facility as: 10/10

right- they seem to care about you more than other places do. improve- open earlier on Saturdays, more dispensing windows, more evening groups

rated facility as: 7/10

Helping people in need with substance abuse problems. Improve- staff needs to be on the same page and not show favoritism. More take homes and shorter lines

rated facility as: 8/10

They have a few good counselors. Not having counselors make up their rules, have a set standard. Shorter wait times

rated facility as: 6/10

great group therapy, individual therapy all encompassing.Very dynamic in individual therapy.

rated facility as: 10/10

listten t

rated facility as: 6/10

It's doing right with the counseling and the social worker does great helping people to head in the right direction in community for what ever they need. Needs to improve with the early crowd in the am. Very overfilled in am for dosing

rated facility as: 8/10

Need to keep better track of whose on the workers list.

rated facility as: 8/10

Patience and respect for those in treatment

rated facility as: 8/10

They are very helpful

rated facility as: 7/10

To me it looks like strong ties is doing so much to me me and the other clients here the make me feel safe and able to share with my counselor and my groups. Be a lot a bit easier to the clients who vape.

rated facility as: 9/10

HJ

rated facility as: 10/10

They are great

rated facility as: 9/10