UPMC Chautauqua

Mission Statement: The Mission of UPMC Chautauqua is to improve the health and well-being of the people of Chautauqua County and the surrounding area in a way that includes compassion, dedication, a commitment to quality and patient safety.

306 Central Avenue
Dunkirk, NY 14048

716-664-8641

Facility Information and Features:

Affiliated
Organization :		 University of Pittsburgh Medical Center (UPMC)
Treatment
Type(s) :
Outpatient Treatment
Substance Focus:
Alcohol, Barbiturates and other sedatives/hypnotics, Benzodiazepines and other tranquilizers, Cocaine/crack, Inhalants, Marijuana/hashish, Methamphetamines and other amphetamines/stimulants, Opioids (prescription or heroin), OTC Medications (e.g., cough syrup), PCP/hallucinogens
Age-Specific Programming Available:
Adult men (age 18+), Adult women (age 18+)
Special Groups Served: People who are:
  • Treatment Following DUI/DWI
  • Survivors of sexual abuse, domestic violence, or other trauma
LGBTQ+ Welcoming:
Staff are trained on LGBTQ-specific needs in treatment

Insurance and Payment Options:

Payment
Options :
Cash or self-payment, Medicaid, Medicare, Private health insurance
Insurance
Accepted :
Aetna, Beacon Health Options, BlueCross BlueShield of Western NY (Managed Care), Empire BlueCross BlueShield, Fidelis Care, Fidelis Care (Managed Care), Highmark Blue Cross Blue Shield of Western New York, Humana, Independent Health, Independent Health Association (Managed Care), Univera Healthcare
Offers Sliding Fee Scale :
Yes

Facility Hours:

Outpatient
Mon: 9:00AM-5:00PM
Tue: 9:00AM-5:00PM
Wed: 9:00AM-5:00PM
Thu: 9:00AM-5:00PM
Fri: 9:00AM-5:00PM
Sat: Closed
Sun: Closed

Data last updated 08/20/2021

Signs of High-Quality Care

Data last updated

This section indicates whether facilities offer services that align with the Shatterproof National Principles of Care © .

Fast Access to Treatment

  • Offers same day or walk-in appointments

Personalized Evaluation and Treatment Plan

  • Examines all of the 6 critical factors during the intake process to develop the patient's treatment plan

    Before starting treatment, asks about:

    Intoxication and/or withdrawal potential
    Mental health
    Readiness to change
    General health
    Potential to relapse
    Recovery and living environment

Access to Medications for Opioid or Alcohol Use Disorder

  • Offers FDA-approved medication for opioid use disorder
    Onsite
    Methadone
    Not Offered
    Buprenorphine with naloxone (e.g., Suboxone®, Zubsolv®, Bunavail®, Cassipa®)
    Onsite
    Buprenorphine without naloxone (e.g., Subutex®)
    Onsite
    Buprenorphine injection
    Different Location
    Buprenorphine implant (e.g., Probuphine®)
    Different Location
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
  • Provides Naloxone (e.g., Narcan, Evzio) onsite to patients at risk for overdose
  • Offers Naloxone training
    For family/friends of patients, For patients
  • Offers FDA-approved medication for alcohol use disorder
    Onsite
    Acamprosate (e.g., Campral®)
    Onsite
    Oral Naltrexone (e.g., Depade®, Revia®)
    Onsite
    Injectable long-acting Naltrexone (e.g., Vivitrol®)
    Onsite
    Disulfiram (e.g., Antabuse®)
    Onsite
  • Offers medication for mental health

Effective Behavioral Therapies for Addiction

  • Offers behavioral therapy that has been shown to help people with addiction

    This facility offers the following therapies:

    Cognitive Behavioral Health Therapy (CBT)
    Community Reinforcement Approach (CRA)
    Contingency Management/ Motivational Incentives
    Mindfulness-based Relapse Prevention
    Motivational Enhancement Therapy
  • Offers individual counseling

Long-term Treatment and Follow-up

  • Tracks patient progress over time on all 6 critical factors

    Tracks patient progress on:

    General health
    Intoxication and/or withdrawal potential
    Mental health
    Potential to relapse
    Readiness to change
    Recovery and living environment
  • Uses lab tests to track patient progress

Coordinated Care for Mental and Physical Health

  • Offers mental health care
    Onsite
    Staff include:
    Counselor (Licensed, Master's level), Nurse Practitioner (NP), Peer Recovery Counselor, Psychiatrist (MD, DO), Registered Nurse (RN), Social Worker (MSW/DSW)
    Medications offered for mental health
    Yes
  • Offers primary health care
    Will Connect Patient with Care
    Offers testing for :
    Hepatitis C, Tuberculosis

Additional Services to Support Recovery

  • Offers recovery support services

    This facility offers the following services:

    Assistance with obtaining social services (e.g., Medicaid, WIC, SSI, SSDI)
    Case management
    Domestic violence (e.g., physical, sexual, and/or emotional abuse) services
    Family services (e.g., marriage counseling, parenting training)
    Housing support
    Peer recovery support
    Spiritual support
    Wellness and health promotion (e.g., healthy eating, exercise)

Patient Reviews

Data last updated 01/21/2020

Patient reviews include multiple choice questions and one narrative question. Reviews are published once 20 responses have been submitted for the facility.

Patient Experience

This section displays responses to the multiple choice questions and shows how frequently each option was selected for the facility next to the average across all facilities in the state.

click sections to expand

“Somewhat”
36%
18%
“A little”
14%
5%
“Not at all”
0%
1%

Respondents gave ratings of...
9-10
45%
48%
7-8
27%
38%
6 or lower
27%
15%

A little better
41%
27%
About the same
18%
7%
A little worse
0%
1%
Much worse
0%
1%

"No"
23%
17%

"Usually"
35%
29%
"Sometimes"
18%
10%
"Never"
0%
3%

"Usually"
18%
16%
"Sometimes"
0%
6%
"Never"
0%
1%

"No"
0%
8%

Patient Feedback

This section displays narrative responses about patient experiences at the facility along with patient ratings (0 - 10) of the facility.

The counselors are very helpful and full of useful information. They provide treatment classes to keep me informed and improve my treatment. Everyone is very understanding and dedicated to my personal treatment plan.

rated facility as: 8/10

A GROUP TO JOIN

rated facility as: 9/10

Very personable. individualized treatment is excellant

rated facility as: 8/10

The Counselors are very good at their profession. Sometimes I feel like a fish out of water in the group meetings as I am an alcoholic in recovery and am 57 years old. I don't know that I am in the right group meeting sometimes.

rated facility as: 9/10

the dr nurse and counslers ive meet so far have been very nice understanding polite only problem ive noticed is the secretary that works front window is often short with paitents including myself she gets aggravated easly and sometimes rude I don't like to ask her anything due to not sure what her response will be

rated facility as: 6/10