The Atlas Treatment Facility Survey is a data collection instrument that enables providers to report on the services, processes, and structures at their treatment site or clinic (“facility”). Shatterproof collects this information to display in facility profiles on TreatmentAtlas.org. By submitting your data, you are ensuring that up-to-date information on your site or clinic is available for people to use when seeking addiction treatment on Treatment Atlas.

The Atlas Treatment Facility Survey is available to all addiction treatment providers in Atlas states. You will receive an email from atlas@email.shatterproof.org that includes a specific survey link for your treatment facility or clinic (or multiple links if you are the primary contact for two or more locations) – please use your specific survey link(s) ONLY. We suggest that the staff most familiar with the services and processes available at your site or clinic complete the survey. You will have the option to save your survey responses and return to the survey at a later time if needed. Your progress will be maintained.

We recommend that a staff person most familiar with the treatment services provided by your facility, such as a clinical or program director, complete this survey, but feel free to gather information from several staff members if needed. It is perfectly fine to work with colleagues collaboratively to complete the survey.

We recommend that only one person from your organization access the online survey at a time. If a second person enters a survey, they may overwrite responses. You will also receive an error message showing that your session was outdated. This message indicates that multiple people are in the survey.

The Atlas Treatment Facility Survey collects information at the facility or clinic-level (i.e., by physical location). If you are the primary contact for multiple facilities, you will receive individual links to complete the survey for each of these physical sites. We ask that you submit the survey for all of your sites individually so that we can include this information in each facility profile on Treatment Atlas. Please contact us at Atlas@shatterproof.org if you have any questions. 

Shatterproof collects survey data from providers every two years to ensure the information displayed on Treatment Atlas remains as current as possible. Treatment facilities are asked to verify and update their information once every two years. If the information is not updated within this window, treatment information will be removed from your facility profile.

A hard copy of the TFS is available here.

All facilities, including those that submitted survey responses during the previous Open Enrollment period, are asked to submit the survey once every two years. We will send you an email with your survey link around two years since your last submission. Otherwise, you are welcome to submit updates anytime, particularly if your treatment services change. Simply email us at Atlas@shatterproof.org to get your survey link.

If you do not submit the survey, your facility or clinic will still be displayed on Treatment Atlas, but your facility profile will indicate that data is not available and any previous survey data displayed in your facility profile will be removed.

If you do not submit the survey, your facility or clinic will still be displayed on Treatment Atlas, but your facility profile will indicate that treatment data is not available.

We are happy to resend the Atlas Treatment Facility Survey links upon request. Please email us at Atlas@shatterproof.org. 

As a reminder, the Atlas Treatment Facility Survey invitation emails should have been sent to the primary contact for your site from Atlas@shatterproof.org.

If you have questions or need help completing the survey, please reach out to the Treatment Atlas Team at Atlas@shatterproof.org. We will gladly assist you!

Some questions in the survey are required, which means these questions must have a response before you can submit the survey. An asterisk (e.g., *) is used to indicate that the question requires a response. You will not be able to advance to the next page of the survey without answering all required fields on a page. You need to click the “Save & Next” button at the bottom of the page for your responses to save, so if you are unsure about an item and wish to move on in the survey for now, please fill in the answer you feel is most appropriate. You can always change the response prior to submission by using the “Table of Contents” or selecting the “Back” button and returning to the section and question. We encourage you to provide a response to all questions in the survey, as this will allow us to display comprehensive information about your treatment facility on TreatmentAtlas.org.

Some questions in the survey are “prepopulated,” which means they already include a response or selection(s) based upon the information you submitted to us in previous Atlas Treatment Facility Survey(s). Prepopulation is intended to make it easier for you to complete the survey. You may change any survey responses that are prepopulated by selecting or unselecting response options. We strongly recommend that you review all survey questions and associated response options in their entirety, even if a question is prepopulated, because a new response option may have been added. Note that your survey will only be prepopulated if you submitted survey responses to Atlas during previous Open Enrollment periods.

Sometimes response selections have specific requirements that, if not completed, will prevent you from advancing to the next page. For example, if you select “Other” but do not provide a text response to specify what “Other” means, you will not be able to advance to the next page. You will see a warning at the top of the question(s) in red which tells you that the question is required. To advance, you should specify what “Other” means in the text field or unselect the “Other” response option.

There are several items that require specific formatting when providing a response. For example, an email address must contain an “@” symbol, and phone numbers must be entered with dashes (e.g., “123-456-7890”). In general, these rules are specified in the question text.

If a response is not entered correctly, an error message will appear directly below the survey response field, with specific guidance on how to update the response so that you can advance to the next page. To enter a valid email address, please submit in the following format: example@home.com.

Your responses are not final until you attest and submit your survey. When in the process of completing the survey, you may change your responses, even in previous survey sections. To change a response, you can use the “Table of Contents” or the “Back” button to return to a specific section and survey question and either unselect a check-all-that-apply option by clicking it once more OR select a different response for questions that specify you choose only one response.

Many items in the survey use display logic. Display logic is used to personalize your survey experience by ensuring you are only asked survey questions that are relevant to you. For example, the question “Please identify the payment sources accepted at this facility” in Section ‘Site Details’ asks you to identify all payment sources your facility accepts.

Upon answering this question, you are asked to click “Save & Next”. The next survey question only displays choices that align with what you previously selected in response to “Please identify the payment sources accepted at this facility.”

If you realize you meant to select other response options, such as “Medicaid” simply click the “Back” button to change your responses to the previous survey question, and then click “Save & Next” again. Your survey will automatically update to reflect this change.

Occasionally, you may note that an item allows you to “check-all-that-apply”. Generally, these items allow you to select more than one option. However, there may be one or more response options within an item which – if selected – prevent you from selecting any other response.

You'll notice that selecting a response option like “This facility does not offer telehealth or distance-delivered treatment services” is an “exclusive select,” meaning that if you do not offer that service, none of the other selection options can apply. 

If you want to change a selection, you can select any option and the “exclusive select” option will be de-selected.

Throughout the survey there are fields which allow you to upload documents to support your submission. These fields allow one file that is up to 50MB in size to be uploaded. If you need to provide more files than allotted, we advise merging one or more files together into a ZIP file before uploading them as a single file. Upload items can support the following file types:  PDF, Document (DOC, DOCX, TXT, ODT), Spreadsheet (CSV, XLS, XLSX, ODS), or Graphic (JPG, PNG, GIF). For security reasons, executable files (such as those ending in .exe) are not permitted.

Throughout the survey, you will have access to an assortment of tooltips (i.e., pop-ups of informational text intended to support you in completing survey questions). When completing the survey on a web browser, tooltips will appear as underlined hyperlinks. You can hover your mouse over underlined text to see the tooltip. For example, the following question provides a definition for “electronic health record (EHR)” which can be viewed by moving your mouse over the underlined words.

If using a tablet or mobile device, the tooltip will be visible as an underlined hyperlink, but it will not be accessible. A comprehensive list of terms with definitions can be found in our Glossary below and you can also refer to the Atlas Treatment Facility Survey Reference Copy to see the tooltips.

The open and closed times need to be entered in the HH:MM AM/PM format. If you do not enter it in this format, you will not be allowed to proceed to the next question. If you enter only a number, the number will remain in red until the correct format is entered, this shows that there is an error in your response.

Entering a number followed by an AM/PM is an invalid entry. The “Next & Save” button will not appear until the correct format is entered.

Here is what the correct format should look like.

If you have any questions, please email us at Atlas@shatterproof.org. 

Before attesting to the accuracy of your responses and submitting your survey, we encourage you to engage in a full submission review. You can use the “Table of Contents” to navigate to each section to review your responses. You may also use the “Back” button to go back to a question and change any of your responses. Please note, if using the “Table of Contents” to navigate to a section, you may also need to use the “Back” button to get to the start of the section, as the “Table of Contents” may take you to the last position you were at within that section. We include links to each section of the survey on the very last page before you submit for convenience.

At the end of the survey, you will be asked to attest to the accuracy of your survey responses. To attest, you are required to have a member of your facility’s senior leadership review the survey responses you provided and complete the attestation form. This form requests that the senior leader click on the “I have read the information on this page and attest to the data submitted as accurate”. This indicates that they affirm the provided responses. They will also need to provide their name, title, organization, phone number, and email address. We will not share any contact information externally.

Your survey can be submitted only after it is attested. Once you have completed the attestation information and click on “Save & Next” you will be asked “Are you ready to submit?”.

The Table of Contents that appears on this page will allow you to go back to any section of the survey to review your responses a final time. If you see a percentage next to a section in the “Table of Contents”, it means that the section is incomplete.  We suggest that you click on that section to review and complete any required questions before submitting your survey.

If all questions and sections are complete you will see a check mark next to all the sections in the Table of Contents.

By clicking the “Save & Next” button on the “Are you ready to submit” page, you are submitting your survey to Shatterproof. After you submit, you should see the screen below.

You should also receive a confirmation email. Please allow up to one hour for the email confirmation to arrive before contacting us.

If you would like a pdf copy of your submitted survey responses for your records, please email us at Atlas@shatterproof.org.

We encourage you to carefully review each response for accuracy prior to submitting. You can easily change any of your survey responses prior to submitting your survey.

If you submit your survey, and then realize a change is necessary, please email the Treatment Atlas team at Atlas@shatterproof.org.

If you are experiencing a technical issue with the survey, you can email the Treatment Atlas team at Atlas@shatterproof.org. Please provide a description of the problem, and, if relevant, attach screenshots to clarify the error you are experiencing within the survey. A member of our team will reach out to you within two business days. In the meantime, please review our technical best practices below:

• Please take the survey using a browser other than Internet Explorer (e.g., Firefox, Google Chrome, etc.)
• Confirm with your organizations ITS/technical team that your URL is accessible behind any firewalls.
• While this survey can be taken from a mobile device, the layout may be easier to read on a desktop.

If you wish to update your contact information or update the primary contact for your facility, please email the Treatment Atlas team at  Atlas@shatterproof.org. Please provide us with your updated contact information or with the contact information for your facility’s new primary contact. Following this update, the new primary contact should receive the Atlas Treatment Facility Survey email reminders that include your facility’s survey link(s). We are also able to store multiple contacts for a facility in our database if needed. All contacts will receive survey reminder emails and programmatic updates